We are looking for a Payor Partnership Support Specialist to join Grow Therapy! You'll be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. This position will report directly to the Manager of Payor Partnership Support. Please note, this is a remote position with a work shift of Monday - Friday, 12pm-9pm EST.
What You’ll Be Doing:
- Answering live calls, chats and emails from our clinicians and clients
- Collaborating with other teams within the Customer Operations Department to help solve roadblocks for our stakeholders
- Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
The salary range for this position is $46,750 - $51,495 USD.
You’ll Be a Good Fit If:
- You have at least 2 years of experience in customer support (healthcare, billing or contact center)
- You have at least 1 year of experience assisting customers over the phone
- You can easily pivot and multitask
- You can adapt easily to an ever changing environment
- You have very high attention to detail
- You desire to work in a contact center environment
- You have a positive, problem-solving attitude
- You are a naturally empathetic individual
- You have experience with/knowledge of health insurance/billing
- You stay cool, calm and collected under intense interactions
- You have a consultative and empathetic attitude
- You have an intermediate level of technical understanding
- You have experience working with large databases and multiple tools simultaneously
*If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. *
Note: Please upload your resume in PDF format
