Supports the Service Model through data review and provider demographic changes and updates. Takes the lead in researching system data set up errors and provides appropriate education internally to correct errors. Routinely engages, consults and influences matrix partners to achieve service improvements and minimize provider service interruptions. DUTIES AND RESPONSIBILITIESServes as a member of the account management team responsible for provider data reviewIntake of provider rosters and coordinates update with appropriate business partnersMay perform roster audits to ensure all systems are updated appropriately with provider dataProvides updated effective dates and updated rosters to our provider contactsParticipates in internal audits for directory and HSD updatesEngages with appropriate provider relations lead to support with roster educationCollaborates with matrix partners to identify, resolve and improve provider data errorsDrives root cause analysis, trending related to data updatesCommunicates recommendation for changes to improve service as identified through root cause analysisUtilizes critical thinking to identify root cause and issues resolution for provider submissionsUnderstands internal provider systems and how they should be set up as it relates to provider dataUnderstands sense of urgency and proper escalation channelsParticipates in internal meetings as needed to act as the SME for provider data reconciliation issuesMay send out letters related to provider onboardingMay participate in special project initiativesOther tasks as assignedPOSITION REQUIREMENTSBachelor's degree or higher strongly preferred or equivalent work experience required1+ years of data management experience requiredDetail oriented, with proven time management and organization skillsAct with a sense of urgency to research questions or issues brought by the team, and identify the right parties or resources to resolve the issuesAbility to work independently and in conjunctions with co-workers of all levelsStrong analytical and problem solving skillsExcellent communication skills – verbal, written and presentationWorking knowledge of Microsoft Word, Excel, and PowerPoint, OutlookAbility to learn other technologiesIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 23 - 34 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
