We are Route
Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.
Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.
Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.
Don’t just take our word for it! Discover what life at Route has to offer.
The team
The Route Solutions Engineering team is at the cross function of business and product development and are the subject matter experts that know all of the products and technologies inside Route. Throughout the sales lifecycle, we support sales by answering technical questions, developing and presenting product solutions, product demos, proof of concepts and custom software solutions to clients.
The opportunity
As an Implementation Engineer you will be responsible for ensuring that Route’s product and features are properly implemented on our partner merchants’ e-commerce stores. Every day matters at Route and you will play a key role in decreasing our merchant partners’ "time to revenue" through an efficient and successful implementation. The person in this role will work in a highly cross-functional setting, working in harmony with account managers, support experience reps, sales executives, and software engineers and act as the primary technical resource to ensure Route is properly implemented.
The ideal candidate for this role has web programming experience, preferably in the e-commerce space. The candidate also should have experience explaining technical concepts in easy-to-digest ways to someone who may not have a technical background and have a proven track record of working closely with clients. As someone joining the company during a hyper-growth era, you will play a pivotal role in driving that growth by helping merchants implement Route’s product and features.
What you’ll do
- Implementing the Route’s products and features on merchant e-commerce sites.
- Collaborate closely with Account Executives to work with merchant partners to make sure Route’s products and features are seamlessly integrated with their customers’ purchase experience.
- Partner with support engineers to troubleshoot issues and problem-solve to realize an optimal implementation outcome and experience for merchants.
- Utilizing Salesforce and Jira to manage the merchant progress through the implementation lifecycle.
- Prioritizing and managing the implementation queue.
- Resolve escalated issues related to implementation.
- Refining and improving processes.
- Lead implementation calls with merchants, explaining difficult technical terms in simplified, easy-to-digest ways, and making sure concerns are addressed and resolved.
- Other duties as assigned.
What we’re looking for
- 1-2 years of HTML, CSS, and Javascript (or equivalent coding language).
- Strong problem-solving skills and resourcefulness.
- Experience working in collaborative environments and balancing the needs of multiple stakeholders.
- Extraordinary attention to detail; translating and communicating details and complex ideas in a simple and easy to understand way.
- The ability to learn quickly and apply new knowledge
- Embody a culture of innovation, transparency, discovery, and collaboration.
- BS/BA degree in information systems, computer science, or a similar technical field, preferred but not required.
Equal opportunity for all
Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Total Rewards
We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.
Pay Transparency
Salary for this role: $66,000 -$76,000
The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
