As a successful Custom Solutions Technician, you’ll be involved in helping clients determine and create solutions for crucial components of their business. Successful candidates are motivated and passionate about breaking through roadblocks to deliver the best possible solution for our customers and being a resource for others on the team. If you have construction industry experience and an eagerness to gain exposure to how our Custom Solutions team plays a pivotal role in revolutionizing and digitizing the industry—we have a spot for you on our team.
This role will report to the Manager, Custom Solutions and has the opportunity to be based out of any of our US offices or remotely. We’re looking for someone to join our team immediately.
Build strong relationships with customers by understanding and solving business needs efficiently and effectively while maintaining diligent and open communication
Leverage expert-level knowledge of Ecrion Design Studio Publisher to create and modify complex custom XSLT templates which use Procore XML to generate client documentation as PDFs
Design and create custom tools and workflows within Procore to allow customers to automate, organize, store, and share additional information
Assist Project Managers in developing best solutions, partnering with them to define final scopes of work
Grow into a Subject Matter Expert to assist, support, and mentor others in developing resolutions to critical issues and broad design matters while helping to refine team SOP’s
Engage with cross-collaborative teams involving Product, Account Management, Sales Engineering, and other teams to satisfy customer requests
Bachelor’s degree is preferred or at least 2 years of relevant work experience
Familiarity with construction processes across verticals, particularly as related to financial and documentation needs (contracts, change orders, invoicing, etc)
A proficient understanding of Procore’s web and mobile app functionality
Design or programming knowledge preferred, familiarity with XML, XSLT and/or writing complex queries and logical conditions required
Graphic design experience helpful
Strong technical aptitude to keep up with, master, and champion Procore’s product offerings, business model, services, and emerging technologies
Strong analytical and problem-solving skills to determine best solutions to complex problems, and ability to recommend to clients
Strong presentation and communication skills through virtual meetings, direct message, email, etc.