Subrogation Processor

Turo • Fulltime • Phoenix, AZ, USA, United States • 3m ago

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

About the team:

As a Subrogation Processor, you’ll play a key role in facilitating the recovery process of a claim, which includes contacting outside parties to collect or pay subrogation demands and negotiate a final settlement.

This position requires the candidate to work closely with our claims team, clients, and all related parties to obtain the necessary information to create subrogation recovery opportunities, coordinate the development of evidence to support subrogation recoveries, and pursue these recoveries in accordance with legal statutes, policy provisions, and client handling guidelines. You’ll manage an inventory of subrogation claims ranging from coverage, auto, and property damage. Determining the best course of action for resolution, you’ll work with attorneys, internal and external customers, and businesses.

What you will do:

Conduct investigation to determine a claim’s subrogation potential and pursue an appropriate recovery,
Prepare materials, documentation and in office mail handling on unsettled claims to communicate to all relevant parties inclusive of; claims professionals, clients, attorneys, collection agencies, and possible arbitration, if appropriate, for further legal action.
Negotiate settlements with responsible parties. If a settlement can’t be reached, directs legal action or arbitration versus potentially responsible parties.
Maintain an active diary to ensure all claims are aggressively pursued
Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo’s organization a leader in customer service and cost management
Be an active contributor to Turo’s claims department and a revolutionary culture pioneer
Meet KPIs for customer satisfaction, financial performance, and employee satisfaction
Perform all subrogation record keeping by maintaining a current status in documents and notes.

Your profile:

2+ years of claims experience preferred
Work experience includes:
- Claims handling or collections
- Fast-paced and changing environment
- Multitasking and time management skills
- Effective verbal and written communication skills
Computer skills
Phone handling skills
Proficient analytical, problem-solving, prioritization, and organizational skills.

Bonus if you have:

You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace.
Attention to detail is crucial, we work in a marketplace supporting hosts and guests across three geographies.
You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision.
Enjoys working in a team environment
Identify and drive ongoing improvements to our policies and procedures
Meet KPIs for customer satisfaction, cycle time, recovery

The Phoenix base salary target range for this full-time position is $20.87 an hour+ equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Schedule:

We have hybrid schedules available from Monday to Friday between the hours of at 9:00 AM-5:00 PM

#LI-EG

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.

Aside from an award winningwork environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailingPeopleOps@turo.com.

About Turo

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.