Consignment Inventory Data Specialist (CIDS)

RxSight • Full-time • Aliso Viejo, CA, US • $52k - $56k / year • 1w ago

DescriptionRxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.OVERVIEW:As a Consignment Inventory and Data Specialist (CIDS), you will support daily operations to ensure data integrity and efficient processing of Patient Registration Cards (PRCs) and any other consignment-based revenue activity. This includes reviewing and processing all patient registration cards received by RxSight as well as processing usage through customer submittals. The candidate will also manage Return Material Authorization (CRA) requests within the ERP system, monitor open CRAs, and collaborate with the warehouse team to resolve product receipt issues. The candidate will work closely with Customer Experience Specialists, the warehouse department, and commercial customers to address inquiries and operational needs effectively.This role requires a professional demeanor, mutual respect for colleagues and customers, and a positive attitude, fostering a collaborative environment as a team player. Maintaining a constructive approach and willingness to contribute to team goals is essential.RequirementsESSENTIAL DUTIES AND RESPONSIBILITIES:QAD ERP System (heavy use)Power BI Reporting SystemSmartsheet Software Process and review Patient Registration CardsReturn Materials Authorization processing (CRA)Customer communication Warehouse communications as needed REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Experience with customer consignment inventory is highly desirable.Maintain professional, effective, and high-level communication with customers and internal teams through phone and email. Must demonstrate exceptional verbal and written communication skills to ensure clarity, professionalism, and a positive customer experience.Ability to prioritize and handle multiple tasks while paying close attention to details. Overtime may be required during periods of high volume. Role should be prepared to work extended hours as needed to complete daily work.EDUCATION, EXPERIENCE, and TRAINING:Bachelor’s degree; or equivalent along with 1-3 years’ experience in a customer support environment, or a combination of education and experience. Training to be completed per the training plan for this position as maintained in the document control system.Training to be completed per the training plan for this position as maintained in the document control systemThe training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy, and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.COMPUTER SKILLS:Excel and Word are expected to be basic to moderate level. Knowledge of QAD ERP System preferred.

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