We anticipate the application window for this opening will close on - 13 Dec 2024
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeMedtronic is hiring an IT Operations Analyst. As an IT Operations Analyst, you will be a proactive problem solver with a strong background in monitoring, maintaining, and supporting IT infrastructure, systems, and services. In this role, you will be responsible for gaining a deep understanding of how our IT systems operate, providing expert-level support, troubleshooting issues, optimizing performance, and collaborating with various IT teams to ensure the seamless operation of our services. You will have a keen attention to detail, excel at solving complex problems, and show initiative in finding solutions. The ideal candidate will also be proficient in documenting procedures and possess a solid understanding of our technical environment and business needs to effectively support end-users and drive operational success.
Responsibilities may include the following and other duties may be assigned.
- Essential Duties and Responsibilities:
- Monitor servers, networks, databases, and applications to ensure optimal performance and uptime.
- Address system alerts, investigate root causes, and resolve or escalate issues as needed.
- Record, track, and document incidents and resolutions, and conduct root cause analysis to prevent recurrence.
- Implement routine updates, patches, and system changes to maintain security and functionality.
- Assist in configuration management tasks, ensuring accurate documentation of system configurations and changes.
- Create regular reports on system performance, downtime, and key operational metrics for management.
- Work closely with network, infrastructure, and security teams to ensure cohesive IT operations and quick issue resolution.
- Assist in deploying new technologies, system rollouts, and migrations, ensuring minimal disruption to operations.
- Develop and update comprehensive documentation for standard operating procedures, system configurations, and incident handling.
- Liaise with external vendors for system support, ensuring SLA compliance and quick resolution of hardware/software issues.
- Serve as the technical point of contact between IT and business teams, explaining issues and resolutions in user-friendly terms.
- Identify and recommend optimizations to enhance system efficiency and prevent future issues.
- Participate in Scheduled On-Call rotation
- Responsible for leading incident bridges as technical subject matter expert
- IT infrastructure fundamentals, including networking, server administration, virtualization, and databases.
- Familiarity with system monitoring tools (e.g., Nagios, SolarWinds, Splunk) and ITSM platforms (e.g., ServiceNow, Jira, Confluence).
- Strong understanding of incident, problem, and change management processes (ITIL framework knowledge preferred).
- Knowledge of operating systems such as Linux, Windows, and cloud platforms (AWS, Azure, GCP).
- Proven ability to diagnose and troubleshoot complex technical issues in a multi-tiered environment, including issues related to SAP and Salesforce.
- Basic understanding of cybersecurity protocols and practices (e.g., firewalls, IDS/IPS, vulnerability management).
- Strong analytical and troubleshooting skills to quickly resolve IT system issues.
- Excellent verbal and written communication skills to translate technical language into business terms.
- Effective time management skills, with the ability to prioritize tasks.
- Detail-oriented approach to monitoring systems and documenting processes.
- Collaborative team player, with the ability to work closely with cross-functional IT teams.
- Ability to quickly adapt to new tools, technologies, and environments.
- Independent and self-motivated, able to proactively identify issues and solutions.
- Commitment to continuous improvement of systems and processes.
- Strong experience in SAP DevOps, including knowledge of SAP transports, SAP Solution Manager, and integrating SAP environments with CI/CD pipelines.
Required Knowledge and Experience:
2+ years of experience with a high school diploma or equivalent.
Nice to Have Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 3+ years of experience in IT Operations, Infrastructure Support, or System Administration.
- Hands-on experience with system monitoring tools and ITSM platforms.
- Solid understanding of networking, server administration, and operating systems (Windows/Linux).
- Strong problem-solving abilities and a detail-oriented mindset.
- IT certifications such as ITIL, CompTIA Network+, or Microsoft Certified Professional (MCP).
- Experience with cloud platforms like AWS, Azure, or Google Cloud.
- Knowledge of automation tools such as Ansible, Puppet, or Chef.
- Experience in scripting (e.g., PowerShell, Python, Bash) to automate tasks and processes.
- Familiarity with security practices and tools, such as firewalls, intrusion detection systems, and patch management solutions.
Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$75,200.00 - $112,800.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
Medtronic benefits and compensation plans
About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
