AIML Data Operations Annotation Analyst, English language

Apple • Full-time • Austin, Texas, United States • $63.55k - $118.03k / year • 2w ago

SummaryPosted: Oct 30, 2024Weekly Hours: 40 Role Number:200576602Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple donʼt just craft products - they build the kind of wonder that revolutionized entire industries. Itʼs the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact? The world of Artificial Intelligence and Machine Learning (AIML) is rapidly growing and the human annotation team is a big part of it. Siri is powered by Apple Intelligence and offers a faster, easier way to get things done on your Apple devices, even before you ask. The Data Operations team is passionate about technology with a focus on enriching the customer experience. We are looking for a motivated Annotation Analyst that demonstrates active listening, integrity and acute attention to detail. Bring passion and dedication to your job and there's no telling what you could accomplish.DescriptionOur team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best. As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements. Because we believe our individual backgrounds, perspectives, and passions help us build the ideas that move all of us forward. We'll train you to be an expert in understanding, supporting and improving the customer experience. This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time with scheduling and work flexibility based on business needs.Minimum QualificationsEnglish language reading, writing, and comprehension skills to support the language specific marketFluency in English reading, writing and comprehension skillsExcellent active listening skills with the ability to understand verbal nuancesUnderstanding of the local region and cultural variationsDemonstrates integrity and focuses on customer privacyBachelor’s degree or equivalent job-related experiencePreferred QualificationsDemonstrates attention to detail and critical thinking skills in evaluation of language usage and dialectHighly organized with strong attention to detailAbility to independently navigate systems and toolsExperience in content review or a similar environment, prior testing experience preferredDemonstrates flexibility and adaptability to changing work-flows and responsibilitiesGrows with a team where expertise is shared and feedback is welcomedExcels at working independently to make timely decisions and take appropriate actionsExperience as an end user of Siri, similar Intelligent Personal Assistants, or other AISuccessfully meets or exceeds targets, working within tight deadlinesAbility to identify business process solutions that increase efficienciesAbility to maintain focus and aim for high results through large volumes of tasksAbility to work on safety data which could include offensive materialThrives in repetitive work and ambiguous scenariosApple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.