Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today. We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance. Job Summary Associate Energy Data Analyst - Advanced Metering Infrastructure (AMI): In this developmental role, the Analyst learns to ensure accurate and timely energy data for Government, Industrial, large Commercial and Residential accounts which require interval data for billing, internal load research and other purposes. Develops skill in utilizing billing system and complex metering systems, including the Energy IP system (EIP), AMI head-end system (UIQ), Operation Optimizer (OO), Survey & Interval Management System (SIMS) etc., to complete analysis and reports in a timely manner. Learns to analyze energy data needs, such as proration and estimation. Analyzes and remediates gaps or exceptions in energy data as required, to ensure accurate and timely data that is critical for billing. Begins to identify opportunities to improve the efficiency and effectiveness of the business processes without jeopardizing reliability, availability, or safety. Monitors the progress associated with the implementation of recommended changes to ensure data integrity. Supports ongoing enhancements to the AMI systems and full functionality of AMI capabilities. Coordinates with key stakeholders to analyze AMI exceptions such as meter alarms and communication status issues through daily reporting and detailed analysis. Oversees the performance of remote functionality for smart meters, to ensure high success rates. Works closely with IT to remediate any technical issue impacting performance levels and works closely with business partners to ensure minimal impact to the customer experience. Provides effective communication to internal stakeholders and customers. Supports calls from field personnel to provide information, troubleshoot and resolve data and communications issues, requiring fast analysis and resolution of a variety of AMI issues. Learns to prioritize critical activities by understanding stakeholder needs and business impacts. Supports outage and storm related activities. Perform other duties as requested or assigned. Energy Data Analyst (Mid-Level) – AMI: This fully proficient role ensures accurate and timely energy data for Government, Industrial, large Commercial and Residential accounts which require interval data for billing, internal load research and other purposes. Utilizes billing system and complex metering systems, including the EnergyIP (EIP), AMI head-end system (UIQ), Operation Optimizer (OO), Survey & Meter Interval System (SIMS) etc., to complete analysis and reports in a timely manner. Analyzes energy data needs, such as proration and estimation. Analyzes and remediates gaps or exceptions in energy data as required, to ensure accurate and timely data that is critical for billing. Identifies opportunities to improve the efficiency and effectiveness of the business processes without jeopardizing reliability, availability, or safety. Monitors the progress associated with the implementation of recommended changes to ensure data integrity. Supports ongoing enhancements to the AMI systems and full functionality of AMI capabilities. Coordinates with key stakeholders to analyze AMI exceptions such as meter alarms and communication status issues through daily reporting and detailed analysis. Oversees the performance of remote functionality for smart meters, to ensure high success rates. Works closely with IT to remediate any technical issue impacting performance levels and works closely with business partners to ensure minimal impact to the customer experience. Provides effective communication to internal stakeholders and customers. Supports calls from field personnel to provide information, troubleshoot and resolve data and communications issues, requiring fast analysis and resolution of a variety of AMI issues. Prioritizes critical activities by understanding stakeholder needs and business impacts. Supports outage and storm related activities. Perform other duties as requested or assigned. Required Knowledge, Skills, Abilities & Experience The knowledge, skills, abilities and experience required for entry into this job include the following: Associate Energy Data Analyst - AMI: • 0-2 years of related experience in metering, operations, credit or other customer service areas. Developing proficiency with Customer Business Management System (CBMS). • Prefer knowledge of metering, interval data and various rate schedules. • Strong analytical skills, problem solving, and attention to detail. Strong communication and interpersonal skills with customer service focus. • Ability to multi-task. Ability to work with a team. Energy Data Analyst (Mid-Level) - AMI: • 3-5 years of directly related experience in metering, operations, credit or other customer service areas with the preferred level of education Proficiency in Customer Business Management System (CBMS). • Excellent analytical skills, problem solving, and attention to detail. • Excellent communication and interpersonal skills with strong customer service focus. • Ability to multi-task. • Ability to work with a team and make critical decisions independently. • Familiarity with metering, interval data and various rate schedules preferred. Education Requirements Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Associate Preferrred Discipline(s): Information Systems, Technical Studies Other disciplines may be substituted for the preferred discipline(s) listed above. Licenses, Certifications, or Quals Description Working Conditions Office Work Environment 76 -100%Travel Up to 25%Other Working Conditions Test Description No Testing Required Export Control Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants. Other Information We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com. Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status. You can experience the excitement of our company – it's the difference between taking a job and starting a career.
