Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. Join us at Landis+Gyr, where we manage energy better! Job Summary The Data Analyst II provides standard operational support for the customer. This includes standard database operations and predictive data analysis. Responsible for monitoring the daily processes of the database function; delivers and troubleshoots database operations and meter level data management. Coordinates with other Data Analyst Subject Matter Experts (SMEs) and the Service Desk for escalation of issues as necessary. Expected Travel: Up to 25% Key Responsibilities • Provides operational data support for internal and external customers. • Writes SQL queries to analyze data and generate, monitor, and maintain informational reports. • Supports meter level monitoring; provides meter data analysis and troubleshoots issues daily. • Monitors performance metrics (stales, read performance, billing, etc.) for issues and troubleshoots as necessary. • Is familiar with and supports 2 or more Company products (1-way, 2-way RF, DHES, CC, etc.). • Works closely with the Radio Frequency (RF) Technicians to maintain high network performance and meet customer Service Level Agreements (SLAs). • Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators). • Proactively analyzes meter and reads data to identify issues and resolve, minimizing customer impact. • Provides reports as necessary per customer requirements. • Generates reports and exception handling for customer billing. • Escalates issues as necessary to other Data Analyst SMEs and the Service Desk. • Assists in data discrepancy trouble shooting and resolution. • Makes recommendations for standard metrics, reporting and service improvement, collaborating with other Data Analysts. • Supports and adheres to Company’s core values. • Performs other duties or responsibilities as assigned or required. • Supports and adheres to Company’s Code of Conduct and Ethics Policy. • Represents Company in a positive, professional manner when working with both internal and external customers. Knowledge, Skills, and Abilities • Personal Computer skills • Proficient with Microsoft Office Suite • Keyboard/typing skills • Ability to effectively communicate both verbally and in writing. • Write and execute SQL and Oracle queries • Data analysis • Problem solving, technical troubleshooting and analytical abilities. • Self-motivated Accountabilities • Acts as an instrumental communication point between Company and customers representatives, maintaining a communication channel for database functions and analysis. • Provides after-hours support as necessary. • Communicates issues and potential resolutions to management as necessary. • Coordinates and completes small technical projects for the customer and/or the Centralized Data Operations team. • Works independently 85% of the time. • Maintains individual professional development plan with associated goals. • Decision-making abilities that affect group/team only Education and Experience • 3 - 5 + years of related experience is preferred (data analysis, ad-hoc queries and customer support). • Bachelor's Degree in computer science or related field; an equivalent combination of education and experience will be acceptable. • Windows server experience is required; UNIX experience is preferred. • Bachelors in management information systems (MIS) or Computer Information Systems (CIS) is preferred. • Experience with scripting is beneficial. • Experience communicating, verbal and written, with a variety of audiences (customers, peers, and management). • Proven ability to multi-task. Working Conditions/Physical Requirements/Safety/PPE/OHSAS: • Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc. • Driving Status: • Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions. • Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others. Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. Pay is in the range of $61,600 - $89,305 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We stand for a workplace that nurtures growth, fosters connection, and embraces authenticity. We believe that fostering a community that values diversity isn't just a goal; it's a way of life. The real magic? That happens when a group of unique minds comes together – bring yours and #EnergizeYourCareer!
