Job Description
THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF PROGRAM EVALUATOR*
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $74,781 - $85,998.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.
The Division of Policy, Planning and Measurement (PPM) collaborates with every ACS division to guide systems analysis and strategic systems improvement; assure quality of practice at ACS and its provider agencies; professionalize the frontline workforce; bring knowledge into practice; provide research and analytic support; and plan and develop new programs and policies.
For quality assurance and evaluation, PAMS Case Review teams perform a structured, standardized review of documented casework practice for a statistically valid sample of cases from each contracted provider agency. Performance on PAMS reviews is scored, compiled, and used in the performance monitoring process, as well as improvement strategies when needed.
The QA Supervisor will utilize standardized PAMS instruments and processes to evaluate provider and case management practice, as well as PAMS review inter-rater reliability as part of the Team’s internal quality assurance process. The QA Supervisor will also assist with compiling information that fulfills internal tracking and reporting requirements for city, state, and federal oversight agencies.
Reporting to the Juvenile Justice PAMS Manager, the QA Supervisor will be responsible for supporting the Close to Home case evaluation process as follows, but not limited to:
- Utilize standardized PAMS instruments to evaluate provider agency and case management practice.
- Support inter-rater reliability within the PAMS Team by providing guidance and assistance as needed.
- Maintain PAMS QA and reporting tracking systems; maintain updated tools and guidance documents.
- Partner with PAMS Manager to develop best practice and technical guidance; provide staff training and development; participate in inter-divisional and provider meetings; and cover for Team Manager as needed
ADDITIONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a
candidate for employment with child-caring responsibilities has been the subject of a child abuse and
maltreatment report.
TO APPLY:
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 646790.
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.
Qualifications
1. A master’s degree from an accredited college or university in social work, economics, finance, accounting, business, personnel or public administration, human resources management, management science, operations research, organizational behavior, statistics, labor relations, psychology, sociology, nursing, counseling, child welfare, political science, urban studies, education or a closely related field, and two years satisfactory full-time professional experience performing quantitative/qualitative statistical analysis in the evaluation of social service programs and/or operations, or utilizing statistical analysis in social service program-level planning. At least one year of this experience must have been in a supervisory, administrative, managerial or consultative capacity or related area; or
A maximum of six semester credits from an accredited college in statistics and/or research methodologies may substitute for up to six months of the experience described in "1" above. However, all candidates must possess the one year of experience in a supervisory, administrative, managerial or consultative capacity, and at least an additional six months of full-time professional experience as described in “1" above.
2. A baccalaureate degree from an accredited college or university in one of the fields listed in "1" above and three years of the full-time satisfactory professional experience described in "1" above, including at least one year of experience in a supervisory, administrative, managerial or consultative capacity or related area.
A maximum of six semester credits from an accredited college in statistics and/or research methodologies may substitute for up to six months of the experience described in "1" above. However, all candidates must possess the one year of experience in a supervisory, administrative, managerial or consultative capacity, and at least an additional six months of full-time professional experience as described in “1" above.
