Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings.
Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.
Our team is reinventing how medical research happens with data and technology. This is a company built by and for people who are looking to get out of their comfort zone and try new things, who want to learn and grow quickly, and who seek to be part of a mission-driven team committed to improving patient lives. Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City. This role will be based out of our Knoxville, TN office. Candidates who are willing to relocate are also encouraged to apply.
As a Practice Experience Manager (PEM) at Verana Health, you’ll be the friendly and knowledgeable face connecting Verana with our medical practices and providers. You thrive in a dynamic, organized environment that prioritizes partner experience. You’re innovative, challenging norms, and helping scale our processes to meet our company-wide mission. You excel in customer service, embody positivity, and possess strong skills in organization, collaboration, and communication. You’ll work both independently and in a team, leveraging critical thinking, decision-making, negotiation, and conflict management abilities. Your expertise allows you to tackle challenges with urgency and precision, while maintaining patience, empathy, and adeptness in handling stress.
Job Duties and Responsibilities:
The Practice Experience Manager has primary ownership and accountability for customer satisfaction within assigned accounts. Their responsibilities include the following:
- Build and maintain effective internal and external relationships.
- Provide comprehensive support and education for navigating the Merit-Based Incentive Payment System (MIPS).
- Assist clients in understanding and adhering to MIPS program requirements (Quality, Promoting Interoperability, and Improvement Activities) and in gathering and analyzing healthcare data for accurate performance measure tracking.
- Stay up-to-date with the Quality Payment Program to effectively educate clinicians and staff on program changes, requirements, and best practices.
- Ensure precise and timely submission of MIPS data to CMS, in compliance with reporting deadlines.
- Maintain expertise on CMS regulations, offering guidance on hardship and extreme/uncontrollable circumstances (EUC) exemptions, eligibility, and participation criteria.
- Be the internal champion for the needs of the practice across all functions of Verana Health.
- Follow the established communication cadence with practice and maintain clear and concise documentation.
- Adapt to the fast paced environment allowing you to navigate the various technology applications provided within Verana Health. (Google Suite, SalesForce, JIRA, Zendesk, Asana, Slack).
- Collaborate cross functionally with teams to continue to define best practices and achieve better outcomes in our organization
Basic Requirements:
- Associates or Bachelors degree Nursing, Healthcare Management, Health Informatics, Public Health or other relevant fields.
- Prior Knowledge of clinical workflows in a healthcare setting (healthcare medical records and/or claims)
- Demonstrate ability to coordinate or work in teams that involve multiple stakeholders and manage simultaneous tasks.
- Collaborative, iterative, results driven, and friendly.
- Excellent written and oral communication skills.
- Ability to set and manage priorities judiciously and articulate ideas to both technical, clinical, and non-technical audiences.
- Exceptionally self-motivated and directed.
- Ability to work in a fast paced environment.
Bonus:
- Understanding of the CMS quality reporting programs and health information technology terminology.
- Experience in guiding clinicians through MIPS reporting and compliance.
- Experience working in a clinical environment such as a nurse, practice administrator, applications analyst, nurse administrator, or other relevant roles.
- Knowledge of healthcare technology systems and EHR (electronic health records) platforms.
- Certification in Medical Coding
- Project management certifications
- Experience with SalesForce
Benefits:
- We provide 100% health, vision, and dental coverage for employees
- 401K Match
- Flexible vacation plans
- $700 learning and wellness annual stipend
- $25/wk in Doordash credit
- Headspace meditation app access
Final note:
You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Verana Health is committed to complying with all applicable pay transparency laws and supports equitable pay practices. We pay based on a market-based approach, supported with robust data and in alignment with the compensation of our existing team. We construct our compensation ranges based on the US national average but your pay may vary depending on your location and the cost of living index for that geographic area. In determining an offer, base salary will also be based on experience, qualifications, skills and market conditions.
Please note pay ranges for major metropolitan areas may be different.
National Pay Range
$65,000—$75,000 USD
