About Coperniq
Coperniq is pioneering the future of the energy sector. Our workflow software specifically caters to solar and energy contractors, enabling them to transcend traditional boundaries and become the utility companies of the future.
Our platform simplifies and streamlines operations by replacing Salesforce, spreadsheets, pencil-&-paper, and other disjointed workarounds with a comprehensive, industry-specific application that serves the unique needs of the energy workforce.
By reducing soft costs per installation and accelerating project completion times, Coperniq dramatically increases operational efficiency. Further, we help transform service calls from a cost burden into a revenue engine by integrating real-time health checks for installed systems, automating service tickets, and driving referral revenue.
In essence, Coperniq is more than just a platform – it's a launchpad for the energy contractors of the future. By helping our users deploy projects faster, maintain systems effectively, and facilitate energy trade, we're paving the way for the next generation of utility companies.
Fresh off our Seed round and backed by Ycombinator and prominent investors, your impact at this pivotal growth stage will be transformative.
About the role
Title : Customer Success Manager
Company : Coperniq
Location : San Francisco Bay Area, CA (This is an in-person role)
About Us
Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified, industry-specific workflow that radically enhances operational efficiency and customer value.
Role
As a Customer Success Manager at Coperniq, you'll play a crucial role in changing the face of the energy industry. You will directly support our customers in maximizing the value they get from our platform. Reporting to the Founder/CEO, Abdullah Al Zandani, your role will focus on product adoption, customer retention, and helping our clients transform into the utilities of the future.
Responsibilities
Drive customer adoption by demonstrating how to leverage the full power of our platform.
Liaise with Sales, Marketing, and Product teams to improve customer value and reduce churn.
Identify upsell opportunities to increase revenue and ensure our customers maximize value from our services.
Anticipate customer needs and proactively drive solutions.
Develop deep relationships with customers, understanding their business goals to guide them through their transformation journey.
Conduct regular check-ins with customers, promptly addressing any concerns or issues they might have.
Qualifications
Minimum of 3 years of experience in Customer Success roles, in SaaS or tech companies.
Experience in successfully scaling customer success operations in an early-stage company.
Strong interpersonal skills and problem-solving abilities.
Serving a blue-collar audience is a plus.
Compensation and Benefits
$80k-$140k base salary
0.1% - 0.2% stock options
Comprehensive Health Benefits: 90% coverage for medical, dental, and vision insurance
3 weeks PTO
Professional Development Opportunities
Why Join Coperniq?
Joining Coperniq means you'll be part of a mission to redefine the energy sector. You'll have a hands-on role in shaping our future and helping our customers transition into next-generation utility providers. If you're excited about making a significant impact and pioneering the future of energy, we'd love to hear from you.
