About Ditto
Ditto allows teams to manage their copy from design to production with a single source of truth.
Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We experienced this problem first-hand while working as engineers at Google, Facebook, Twitter, Asana, and Instagram.
We're growing fast, so what you build has the chance to materially impact the workflows of product and design teams. If you're interested, apply on Bookface, or send a bit about you + your resume to careers@dittowords.com.
About the role
About Us:
Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.
We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.
📍 Location:
San Francisco / Remote 🌉
💰 Compensation:
$75K-$95K, early team equity
⚡️ As a technical product specialist, you'll:
- become a Ditto product expert (and power user). Work directly with users to guide them on exactly how best to use and set up Ditto to achieve their goals
- serve as a technical resource pre- and post-sales. Conduct developer demos and assist with technical implementation, training, and troubleshooting
- triage and resolve support issues and questions that come in via Intercom, email, Slack
- create and contribute to Ditto’s help guides and other support collateral
- serve as the voice of our self-serve customers. Identify, document, and surface customer insights and feedback that help us continuously improve our product
🤝 We're looking for someone that:
- has 2+ years of experience in a customer-facing role (ideally technical)
- has a technical background, whether through experience or education
- is tech-savvy and adept at learning and deeply understanding new technologies
- has strong and creative problem-solving skills, with the ability to think critically and troubleshoot effectively
- has exceptional communication skills, especially in translating technical concepts
- has strong organizational skills, attention to detail, and the ability to prioritize
- is able to thrive in a fast-paced startup environment
Technology
As one of our first engineers, you'll:
- architect, build, and own new product features from start to finish
- work directly with founders on roadmap and strategy
- shape direction through communicating with customers and gathering user feedback
- help us grow the team by interviewing and onboarding future engineers
We're looking for people who are:
- empathetic & clear communicators
- 3+ years software engineering experience
- willing to quickly learn new frameworks/technologies and execute independently
- familiar with React, TypeScript, NodeJS, and/or MongoDB
- bonus: interested in the future of devtools + design tools
We're growing fast, and what you build has the chance to materially impact the workflows of product and design teams. If you're interested, send a bit about you + your resume to careers@dittowords.com.
