About Tipping Point

Tipping Point finds, funds, and strengthens the most promising poverty-fighting solutions so one day everyone in the Bay Area can prosper. Since 2005, Tipping Point has invested over $440 million in community interventions, policy change, and new ideas. Last year, our grantees provided life-changing services in housing, early childhood, education, and employment to nearly 90,000 of our neighbors across the Bay Area. Visit www.tippingpoint.org to learn more.

Values

Tipping Point’s core values are at the heart of everything we do and we look for individuals who share our commitments:

We cultivate community because we know we are more powerful together.
We practice gratitude.
We hold ourselves accountable to achieving impact for and with the communities we serve.
We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities.

Position Overview

The Development Assistant is a self-starter who is extremely detail-oriented and passionate about changing the landscape of poverty in the Bay Area. As part of the Development Team, the Development Assistant will provide high-quality development systems support, with a specific focus on gift processing and maintenance of Tipping Point’s Salesforce database. They are a team player, capable of supporting and collaborating across teams.

This position reports to the Development Strategy + Operations Director.

Responsibilities

Gifts Processing

Process all incoming gifts and issue acknowledgment letters within Tipping Point’s standard 48-hour period.
Create and maintain electronic files for all donors and gifts.
Act as liaison to the Finance team during monthly gift reconciliation and serve as the lead point of contact for the Development team on the annual audit.
Assist with pledge tracking, invoicing, and fulfillment.

Data + Reporting

Maintain clean and consistent donor data in Salesforce in accordance with best practices.
Partner with the Development Operations Team and Technology Manager to evaluate current systems and identify areas for improvement to support strategic growth.
Build monthly dashboards and reports that highlight trends and inform strategic planning throughout the year.
Regularly produce giving data to help guide fundraising strategy and manage data updates after events and portfolio reviews.

Development Support

Provide project support for the Development team, including assisting on all mailings and donor events
Manage scheduling and logistics for senior members of the development team
Enter selected invoices into Salesforce and prepare monthly credit card reports into Expensify
Be the go-to team member for grantees and staff members in need of logistical support; provide impeccable and seamless customer service to Tipping Point donors; ensure that every donation processing and general request interaction is a great experience.
Respond to all donor inquiries within 24 hours.
Assist with logistics of donor cultivation and acknowledgment events (some nights and weekends required).

All other duties as assigned.

Qualifications

In addition to our core values, Tipping Point staff exhibit four core competencies: ability to be flexible in a constantly shifting environment, strong communication skills, ability to work well on a team, and ability to continuously problem solve in the face of challenges.

Additionally, the Development Assistant must have:

Relevant professional experience in a role requiring acute attention to detail.
Working knowledge of Salesforce (or a similar CRM solution) strongly preferred, or the desire and ability to learn quickly.
Track record of exceptional customer service and flexibility.
Experience managing projects requiring prioritization across competing tasks and advanced organizational skills.
Excellent communication (oral + written)
The ability to handle sensitive information with precision and in a confidential manner.
The initiative, enthusiasm, and a willingness to pitch in.
Proven ability to thrive in a fast-paced professional setting, managing multiple tasks with accuracy and efficiency
Ability to build collaborative relationships with other staff and external parties (e.g. donors, partners, grantees, and others).
Strong computer skills (Excel, Word, and PowerPoint).
Experience in or strong interest to learn about fundraising and philanthropy.

Nice to have:

Local knowledge of the Bay Area philanthropic community
“Nice to have” really means just that; it’s entirely possible that you don’t have any of these and are still a great fit. It’s not expected that any single candidate would have expertise across all of these areas — we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Tipping Point Community jobs

Development Assistant