At Picket Homes, we believe everyone should be able to live the way they want to live. More Americans are choosing to rent homes than ever before, and we believe it’s time for the quality of the experience to catch up to the demand. That’s why Picket and its property management subsidiary, Elara, are setting out to fundamentally transform the experience of renting a home.

We’re disrupting this industry with modern technology and a rich inventory of quality residences, unparalleled service, smart home integrations, price certainty, security, and more. Come build with us!

This position will assist in managing inventory of listed homes within an assigned territory, working in collaboration with Elara team members and preferred vendors.

Please note that this position requires that your physical residence be in the San Antonio metro area (MSA) and strong preference will be afforded to candidates living in the northeast quadrant of that MSA. Candidates must supply their home address in the application for consideration.

Responsibilities include, but are not limited to:

Ensuring all smart home devices are connected to cell reception and functioning properly (ie, battery changes, jammed locks, etc..)
Performing basic maintenance tasks such as light cleaning, ensuring the home is debris-free throughout, evaluating systems, and identifying items that could be determined as detractors for potential residents.
Performing visits to each home as assigned by the Ops Coordinators to include, but not limited to; LDOM visits, Occupancy Checks, Emergency visits, and Progress visits.
Assisting Field Project Manager as needed by conducting Day 1 Walks or Quality Control Visits as directed by the Ops Coordinator.
Meeting with Residents to ensure a positive resident experience resolving Maintenance Requests, Move-In/Outs, or other circumstances as deployed by Ops Coordinator.
Engaging with local HOAs to resolve violations as needed.
Curating homes for a seamless resident move-in process by managing marketing materials and yard signs at each property.
Conducting pre-move-in assessments and scheduling any touch-up cleanings during the marketing and pre-move-in phases.
Updating internal database and notifying internal/external customers when a home is ready.

Requirements:

2+ years of property management or related industry experience.
Comprehensive understanding of software systems used to collect data of the assigned portfolio (ex, RenoWalk, AirTable, G-Suite, Microsoft Applications, etc..)
A solid understanding of how homes work, who fixes what, and what are reasonable expectations on service, timing, and problem-solving (Residential Renovation, Maintenance, or New Build experience preferred).
Recognition for superior customer service in your daily interactions.
Self-managed or proven success when working independently as well as part of a team.
High analytical skills with strong pragmatic, problem-solving ability.
Successful track record in scheduling, task management, and prioritization.
Experience managing multiple projects internally or externally.

We do not accept solicitations from third-party recruiters for any positions. A background check, credit report, and pre-employment drug screening are required for this position. Elara is an equal opportunity employer that celebrates diversity and we welcome applicants from all backgrounds.

At Picket Homes and Elara, we are building something new and different - come build with us.

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