HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

As a Corporate IT Engineer, you will play a crucial role in ensuring the smooth operation of HHAeXchange’s IT systems and assets. This hybrid role combines technical support responsibilities with the management and maintenance of IT assets. You will be responsible for providing timely assistance to end-users, resolving technical issues, and overseeing the organization’s IT assets within the Minneapolis, MN Technical Customer Care Center.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Respond to Corporate IT tickets, emails, and in-person support needs from end-users, addressing technical issues in a timely and professional manner.
Diagnose and troubleshoot hardware, software, and network-related problems.
Primarily provide on-site assistance and remote assistance as required.
Issue, support, and maintain Windows-based workstations and laptops.
Administer Microsoft 365 environment, onboard/offboard employees as required.
Collaborate with other Corporate IT team members to escalate and resolve complex issues.
Maintain an accurate inventory of all on-site IT assets, including laptops and peripherals, audio-visual equipment, security access, etc.
Track and manage the lifecycle of IT assets from procurement to disposal.
Conduct regular audits to ensure inventory accuracy and compliance with organizational policies.
Coordinate with vendors for procurement, repairs, and replacement of IT equipment.
Document hardware and software configurations, serial numbers, and license information.
Create and maintain documentation for IT assets, serial numbers, warranty status, and
Implement and manage a standardized naming convention for devices and equipment.
Use support requests as opportunities to educate end users to manage minor support needs with self-service tools.
Proactive communication with end-users regarding system outages, upgrades, and changes.
Provide clear and concise instructions for common technical issues.
Ensure compliance with IT security policies and procedures.
Mitigate identified security vulnerabilities through collaboration with the InfoSec team.
Implement security measures to safeguard IT assets and sensitive information.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor’s degree in Computer Science, Information Technology, or a related field.
2-5 years’ experience providing helpdesk/IT support in an on-site environment.
Eager to learn new skills, motivated as a problem solver.
Demonstrated experience in technical support and IT inventory management.
Strong knowledge of hardware, software, and enterprise application troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Certifications such as CompTIA A+, CompTIA Network+, or ITIL are a plus.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

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Corporate IT Engineer