We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.

Job Summary

Bugcrowd is looking for an IT Support Specialist to join our team supporting users located around the world.

The successful candidate will have experience in supporting users remotely, using various cloud based platforms, as well as managing the physical IT of an office.

They will have experience with performing day to day IT service desk activities, as well as working on implementing new systems and improving existing ones through automation.

**Please note this role is required to be in our Bedford, New Hampshire office

Essential Duties & Responsibilities

Manage cloud based information technology solutions.
Management of office computer networks.
Provision Equipment, Services and Software for Employee Onboarding
Plan, organize, control and evaluate corporate IT and data operations
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of all implemented IT solutions
Identify problematic areas and implement strategic solutions in time
Audit systems, assess their outcomes and address problems
Preserve assets, information security and control structures
Collaborate on development and maintenance of IT policies and Business Continuity Plans with engineering infrastructure team
Must be able to work assigned hours and on call hours as need by the company

Education, Experience, Skills, & Abilities

Bachelor’s Degree in Computer Science, MIS or equivalent experience
3+ experience in IT or related industry
Must be able to Work assigned hours and on call hours as need by the company
Proven work experience with IT in a startup and growing with the organization
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Hands-on experience with helpdesk support, computer networks and managing cloud based solutions.
Ability to work very independently, as well as work as part of a small team and and must have strong organizational, communication and customer service skills
Systems: MacOS, Okta, Google Workspace, Jamf, Atlassian.
Apple Macbook system support and troubleshooting experience is a must.
Experience in creating scripts (bash/zsh) and working with Cloud solution APIs is desirable.
Must be eager to work hard, to learn many new skills, solve problems, and integrate tightly with the rest of the team

Working Conditions

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Sitting and/or standing - Must be able to remain in a stationary position 50% of the time

Carrying and /or lifting - Must be able to carry/move laptop as needed throughout the work day as well as carry/move other IT equipment within office spaces and handle IT equipment shipments as necessary

Environment - in our Bedford, New Hampshire office 90-100% of the time, dependent on office needs

ADA Statement

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com.

Pay Range Disclosure

At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.

The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for the IT Specialist position is $83,000 - $100,000.

Culture

At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required bylaw.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer.

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Apply at: https://www.bugcrowd.com/about/careers/

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IT Support Specialist