At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn’t—and why.

YOUR TEAM

Nuna IT is the facilitator between business operations and technology: architecting, deploying, and operating corporate systems and services. We are responsible for the productivity of all employees, respond to support requests, and proactively pursue opportunities to improve Nuna’s operations through technology. Our reach spans the entire company, but we work particularly closely with Security, HR, and Workplace management.

YOUR IMPACT

This role will contribute to Nuna’s success by ensuring a reliable and secure computing environment, managing hardware and software lifecycles, and working directly with employees to provide a seamless experience. This role includes a strong focus on identifying and automating operational workflows into self-service processes.

YOUR OPPORTUNITIES

Collaborate with others and serve as the point of contact for technical support through incoming helpdesk requests
Increase company productivity and security by installing, modifying, repairing, organizing, and maintaining an inventory of computer hardware and software (we are primarily a macOS environment, with cloud-based Linux systems, and a handful of Windows systems)
Guide customers through the problem-solving process using creative diagnostic techniques and a patient, helpful attitude
Increase cross-team knowledge by developing and improving IT documentation
Provide excellent user experiences during onboarding and offboarding
Collect and communicate employee feedback and identify and participate in department improvement efforts
Implement creative solutions to new IT challenges
Manage the corporate network and VPN solutions
Identify opportunities to reduce manual toil by automating existing workflows and create new self-service capabilities throughout the company
Increase cross-team knowledge by developing and improving IT documentation
Mentoring, both as a mentor to others and learning from experienced colleagues

QUALIFICATIONS

Required Qualifications

Certificates in Computer Science, Information Technology, System Administration, a closely related field, or equivalent experience required
Strong knowledge of computer hardware and software
Proficiency researching difficult problems and determining the best course of action
Strong written and verbal communication skills
Strong attention to detail and accuracy
Ability to adapt to changing priorities and time-sensitive requests - the Nuna IT approach is "let’s figure out how to get the result you are looking for"
Experience working with employees and executives in remote locations
Ability to learn new technologies quickly and easily
Experience leading projects and following through on requests, knowing when to escalate or ask for assistance
Proficiency in prioritizing and fulfilling multiple concurrent requests
Experience installing, configuring, and troubleshooting macOS and Windows
Experience with at least 1 scripting language (e.g. Python, Javascript, Bash, Ruby, etc)
Familiarity administering productivity tools like Google Workspace, Jira, Confluence, FreshService (ticketing), Kandji, or similar services
Understanding of basic networking concepts for troubleshooting
Understanding of security concepts (ACLs, file permissions, etc)

Preferred Qualifications

Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, a closely related field, or equivalent experience
Experience with office Audio Video systems
Experience supporting offsite company events
Experience managing services like Google Workspace, Slack, Atlassian, Box, or similar
Experience managing endpoints via MDM like Kandji, Intune, JAMF, or similar
3-5 years of network administration or system administration experience
Experience installing, configuring and troubleshooting Linux
Proficiency in a command-line environment
Experience working with REST APIs

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $96,000 to $ 117,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

#LI-NP1 #LI-Hybrid

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

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