Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.

If you’re excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We’ve grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

The ML team empowers enterprise customers and developers on Replicant’s platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation. We define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. You will be part of a team in building, maintaining, and improving our chatbot’s conversation capabilities and qualities in our core product lines.

What You’ll Do

Work with more senior team members on building, maintaining, and improving our core product quality.
Practice Software Development best practices to ensure efficiency and reliability.
Practice Machine Learning best practices to ensure user-perceived quality.
Help set the team’s strategic direction, cultivating an environment that encourages innovation and professional growth.
Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment.
Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals.

What You’ll Bring

Bachelor degree in Computer Science, Electronic Engineering, or equivalent fields.
Preferred if experienced with the ML ecosystem (python, pytorch, faiss, mlflow, sklearn, etc).
Excellent communication skills and a vivid imagination.
Passion about engineering and team culture.
You love tackling ambiguous technical problems and developing solutions to problems with significant impact.
You are an independent thinker and like to own and solve complex problems.
You are interested in exploring the nuance and aesthetic of conversations.

For all full-time employees, we offer:

🏠 Remote working environment that respects time zone differences

💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥 Top of the line healthcare (medical, vision, and dental)

🏋️ Health and Wellness Perk

🖥️ Equipment Stipend

🌴 Flexible vacation policy

✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It’s the ability to critically reflect on oneself and one’s relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There’s no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.

Replicant jobs

Software Engineer I