Title: Data Analyst #W2018 (DCSE-Statewide Specialization Team) State Role Title: Policy & Planning Specialist II Hiring Range: $56,051-$88,215 (salary commensurate with experience) Pay Band: 5 Agency: Department of Social Services Location: DSS HOME OFFICE Agency Website: www.dss.virginia.gov Recruitment Type: Agency Employee Only - A Job Duties At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.The position is responsible for building, creating, modifying, producing and managing program specific reports, services and tools; using qualitative and quantitative analyses to assess large sets for internal and external data; performing data analysis to identify actionable insights to make recommendations to ensure compliance with program requirements and to drive continuous improvements to business processes, performance, customer experience, and case management practices; preparing highly visible and widely used reports and presentations that include sophisticated graphs and communicating information to leadership, business users, and other internal and external stakeholders; creating and maintaining documentation of program specific reports to ensure business continuity; creation and delivery of training, user guides, and other resources to enhance knowledge of program specific reports; and engaging business users through meetings, surveys, and participation in focus groups to assess business reporting and data needs and will provide direct support to meet the reporting and data needs of the child support program. Minimum Qualifications Comprehensive knowledge of Virginia’s child support program, including federal and state requirements, funding practices, and reporting requirements.Experience with data warehouse systems, reporting and query tools (SQL, Cognos, Power BI, Tableau, etc.), Microsoft Excel, and data visualization. Experience using principles of research, analyzing and evaluating data to report out program performance, and report preparation. Experience using software applications such as Microsoft Word, Excel, PowerPoint, and Vizio for creating documents/reports, spreadsheets, presentations to include various graphics. Experience analyzing and organizing data, including designing and maintaining reports and scorecards.Experience assessing and documenting reporting needs of business users. Demonstrated ability to interpret, apply, and analyze complex federal and state law, policies, regulations, and audit guidelines. Excellent oral and written communication skills and demonstrated ability to communicate complex information in a condensed manner to various audiences, including executive leadership, business users, and stakeholders. Additional Considerations Advanced Experience using Microsoft Power BI, VDSS Data Warehouse (Cognos), CSPRI, Control D, and MS Excel. Experience creating SQL queries. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from recruitment. This position is open only to current Virginia Department of Social Services employees. VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”.In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy on a case-by-case basis.Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. Contact Information Name: VA Department of Social Services, Div. of Human Resources Phone: dssrecruitment@dss.virginia.gov Email: dssrecruitment@dss.virginia.gov In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
