The Planning & Operations (“P&O”) Group drives planning, analytics, data management and technology projects while providing operational support for the Investor Partners Group (“IPG”), which has primary responsibility for all of Golub Capital’s business development and client relationship management activities. The team possesses both a deep understanding of IPG’s needs as well as a strong set of unique technical expertise. The Business Operations subgroup manages the operational responsibilities for client-facing teams including reporting, fund close processes, data initiatives and technology projects. Business Operations works very closely with the Global Institutional Sales and Private Wealth Americas Team to provide support for the day-to-day client-service activities.
Position Responsibilities
- Leading the creation of operational, data analytics and reporting needs required to support the Private Wealth America’s team and the Firm’s retail product offerings
- Driving cross-functional projects, working closely with key stakeholders and senior leaders across the Investor Partners Group and other business units
- Reviewing third-party service provider reports and managing reconciliation of investor trades with the Transfer Agents’ system while ensuring data is captured accurately in the CRM
- Leading process improvement initiatives
- Managing a portfolio of technology projects
- Building and implementing review steps for key Business Operations deliverables
- Identifying and communicating key project steps, action items and issues to meet deadlines
- Serving as the primary liaison with Transfer Agents, Fund Administrators and digital service providers / platforms (e.g., DST, iCapital, +Subscribe, CAIS)
Candidate Requirements
Qualifications & Experience:
- 7+ years of financial industry experience coupled with a minimum of 3 years of relevant technical, data analytics, reporting or project management experience, preferably within Investor Servicing in the Alternative Asset Management space
- In-depth understanding of registered and private fund administration, particularly focusing on investor onboarding and platform operations processes of private banks, wirehouses, RIAs and independent broker / dealers
- Strong comprehension of High Net Worth (HNW) investors and Financial Advisor operating models
- Deep knowledge of the investor lifecycle, including onboarding, maintenance and wind-down procedures of alternative investment funds
- Experience working closely with Transfer Agents, Fund Administrators and digital service providers / platforms
- Proven track record in roles at comparable firms, engaged investor servicing and operations activities to support products similar to GCRED’s offering
- Abide by our work-in-office policies then in effect
Critical Competencies for Success:
Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.
- Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
- Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
- Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
- Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.
- Firm and Product Knowledge: Demonstrates an understanding of the Firm’s investment strategies, client base, products and investor needs, including the Firm’s structure and competitive advantage in the marketplace.
- Client Focus: Is relentless about understanding internal and external clients’ needs and meeting and exceeding their expectations; drives to have our clients win
- Relationship Management: Creates ways to engage others, cultivate trust and build long-term win-win partnerships with investors, business partners and internal teams.
- Analytical Reasoning: Defines problems and seeks solutions by examining issues and ideas through inquiry, analysis, dialogue, and evaluation; analytical
- Personal Effectiveness: Gets the job done; follows through on commitments and takes actions that are best for the Firm; shows grit and determination
- Initiative: Motivated to achieve goals beyond what is expected; proactive
- Team Work: Initiates and maintains collaborative working relationships; fosters goodwill and cooperation to meet shared goals; team-oriented
- Adaptability: Able to adapt and work effectively in changing circumstances and conditions; flexible
- Innovation: Embodies an agile and creative mindset to help develop new solutions, continuously improve and optimize existing processes and impose structure in ambiguous circumstances through people, process and technology.
- Project Management: Manages projects through planning, identifying resources, executing, monitoring and communicating project activities and assessing impacts of the project decisions.
Critical Competencies for Success
Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.
- Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
- Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
- Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
- Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.
- Industry Knowledge: Demonstrates an understanding of the Firm’s position in the industry, specifically with regard to direct lending and asset management, as well as the competitive landscape. Monitors industry trends and changes and recognizes their relevancy and implications to the Firm.
- Firm and Product Knowledge: Demonstrates an understanding of the Firm’s investment strategies, client base, products and investor needs, including the Firm’s structure and competitive advantage in the marketplace.
- Innovation: Embodies an agile and creative mindset to help develop new solutions, continuously improve and optimize existing processes and impose structure in ambiguous circumstances through people, process and technology.
- Project / Program Management: Manages projects and / or programs through planning, identifying resources, executing, monitoring and communicating project activities and assessing impacts of the project decisions.
- Analytics: Surfaces, sources, analyzes and interprets data to identify trends and inform strategy and business decisions.
- Data and Content Stewardship: Follows appropriate policies and procedures to enter and manage data and content, including evaluating issues with data and content and taking appropriate steps to address them. Communicates with others regarding data and content stewardship to ensure accuracy and integrity and encourages others to uphold data and content stewardship practices.
- Relationship Management: Creates ways to engage others, cultivate trust and build long-term win-win partnerships with investors, business partners and internal teams.
Compensation and Benefits
For New York Only: It is expected that the base salary range for this position will be $175,000 to $225,000 for a Vice President and $150,000 to $170,000 for an Assistant Vice President. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.
Golub Capital is an Equal Opportunity Employer.
