Job Description:What We're Looking For: You are an engineering leader with an understanding of the challenges of SaaS. You have demonstrated servant leadership to build teams that can deliver high-quality software and want to learn, adapt, and grow. Experience planning across engineering initiatives; new feature delivery; production, operations management, and setting expectations.
A proven track record that you are a leader who can quickly scale with the growth of your teams and make large impacts across an organization. Creating a technical vision and strategy to support future growth while creating impactful relationships to drive business outcomes.
Position Overview: This position is responsible for leading the team that produces Vertex Certificate Center, a cloud-based paperless solution that automates and simplifies the tax exemption certificate process, implementing business applications and solutions in support of the business objective.
This role services one of our biggest clients and is a Build-Run team doing everything from development, production, management, production status reporting, and managing globally distributed teams. It will require strong customer-facing skills and managing changing requirements.
Role Responsibilities: Scope - Supporting the team by removing roadblocks, listening to their concerns, setting proper expectations, and helping them excel
- Planning across engineering initiatives and new feature delivery to find a balance between customer delivery and the health of the organization.
- Contribute to the development of the technical vision and strategy, aligning engineering efforts with business objectives. Drive adoption of company goals, technical vision, and strategy within the teams.
- Track key performance indicators to measure team performance and project success.
- Forefront of customer escalations and drive complex issues or problems to resolution.
Excellence - Building successful teams that have a learning culture and support each other. Providing direction but allowing the team to make decisions to accomplish their goals.
- Assisting teams with technical conversations, helping to drive conversations towards a successful outcome for the customer and Vertex.
Communication & Influence - Building strong relationships with your team and stakeholders
- Care about our customers and the impact our software has on their business outcomes.
- Willingness to Learn, adjusting as needed to make improvements to the team's processes, etc.
- Provide feedback to peers and teams to instill a learning culture.
Basic Qualifications - Experience with a build-run team; support from development to production monitoring; Understanding /experience of Operational measurements and best practices.
- Customer-focused, ensuring quality in what is being delivered. Understanding of testing best practices.
- Monitors and manages delivery of services against Service Level Agreements
- Provides technical input for product and service features that affect online strategy.
- Research current best practices and current technology solutions.
Preferred Qualifications - Experience with Software-as-a-Service (Saas)
- Multi-cloud background (Azure, AWS, etc)
Education and Training - Bachelor's degree or equivalent combination of education and experience
- Or equivalent combination of education and/or experience, flexible for the right candidate.
Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough.
• Work with Purpose - Exhibit a "We Can" mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
