Developer Experience Engineer

Pylon • Fulltime • Menlo Park, CA, USA, United States • 3m ago

About Pylon

Pylon is the mortgage-as-a-service platform, allowing businesses to create and offer mortgage credit products through our APIs and capital stack. Our mission is to unlock access to America’s largest asset class.

We’re backed by prominent investors like Conversion Capital, Peter Thiel, QED, Fifth Wall, and the founders of Blend, Wealthfront, Ramp, and AngelList.

About the Role:

At Pylon, we’re a small team building a very ambitious product in the mortgage space.

We’re looking for a Developer Experience Engineer who can own our technical documentation and customer onboarding experience. We see both of these pieces as feeding into each other: the docs exist to aid in onboarding our customers, and experience helping customers onboard informs where we need to improve our documentation.

This role is technical. You will need to be familiar with engineering and not be afraid to write code from time to time, but the bulk of the work will be in continuously improving our documentation to match the evolution of the product and our understanding of the learning process our customers go through as they integrate. Mortgage is complicated, so being able to consistently maintain a beginner’s mind as you expand our documentation is critical to this role.

We’re in search of people who find difficult problems invigorating and who fit well into a high-performing team built on mutual respect and reliance. If you like pushing yourself to learn a lot while building tooling and documentation to accelerate customers, Pylon could be a great place for you.

When applying, please submit a favorite piece of your own writing that is relevant to your work experience and/or current role. This could be a blog post, documentation, or related material. If you do not, your application will not be considered.

About you

You:

Customer first. You consistently think through the lens of our customers using first principles.
Are a meticulous craftsman. Doing things impressively well is in Pylon’s DNA. We creatively obsess over our work to deliver the best products in mortgage and win the market.
Developer tools obsessed. You rigorously study the market and understand modern approaches to building and marketing developer tools. You likely contribute to open source projects on nights and weekends.
Have strong opinions that you’re willing to defend. We have a culture of vigorous discussion and debate on technical decisions. We’ll push you to defend your choices, and we want you to push back.
Don’t settle. Challenge yourself to frequently and consistently deliver exceptional code and documentation. If something could be better, take the initiative to improve it.
Have great ideas, and lots of them. You should see opportunities all around you to make the code, product and infrastructure better. We’ll give you an environment where you can act on those ideas.
Are self-motivated. You can take a goal and drive towards it without needing extensive hand-holding. The team is supportive and loves to share knowledge and advice, but there’s no time for micromanaging your work.
Are comfortable with ambiguity. There’s a million ways to do things; you should feel at ease making a decision under uncertainty while balancing competing constraints.
Are confident you can learn quickly. Mortgage is complex, our platform is complex, good software engineering is complex. You’ve got to have an attitude that you can absorb it, get on top of it, and build something better than what came before.
Have empathy for beginners. This role involves explaining a complicated product in a complicated industry to engineers who may have no context in mortgage. It’s critical that you have a deep empathy for what it feels like to take on such a task, and be able to improve everything we do to assist them.

Bonus points if you have deeper experience in forward-deployed engineering or product marketing.

Role Responsibilities

Own the docs: Develop and maintain high-quality technical documentation for our APIs, libraries, and tools. Create and improve code samples, tutorials, and developer guides.
Keep up to date: Work with the engineering team to ensure new features are well-documented and easily understandable.
Onboard customers: Design and implement onboarding processes for enterprise customers. Conduct training sessions and provide technical consultation.
Represent the customer: Act as a bridge between our technical team and enterprise customers, translating complex concepts into easy to digest. Gather feedback from both developers and enterprise customers to continuously improve our documentation and onboarding processes
Level up our internal documentation: Contribute to the creation of internal knowledge bases and wikis to reinforce a strong documentation culture.

About the Team

We’re building a lot of things from the ground up for the first time. Working at Pylon is like a research project where you have to ship to intelligent, opinionated customers regularly.
It’s basically guaranteed you’ll be handed a task that is too difficult for you to do. You might fail sometimes. You might have no idea where to start. Our team leans heavily on each other, but there’s no getting around the difficulties.