Implementation Specialist

Xplor • Fulltime • Los Angeles, CA, USA + 1 more, United States • $70k - $75k / year • 3m ago

Job Description

Reporting into the Onboarding Manager, you’ll help us launch new clients onto our platform, giving every client a seamless experience. This role will lead client contact during the onboarding process and ensure a successful launch onto the Mariana Tek platform. Some of the other responsibilities you’ll have:

Manage onboarding processes from start to finish.
Spearhead all client communications.
Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.
Configure platform settings based on client specifications with high levels of accuracy.
Create mobile applications for clients by working and communicating with our Engineering team.
Assist with onboarding process improvements.
Conduct quality assurance testing of client websites and Mariana Platform configurations.
Analyze data using Excel to facilitate testing and validate success.

The average base salary pay range for this position is $70,000 to $77,000

May be eligible for a discretionary bonus

Qualifications

What would make me a good candidate?

BA or BS preferred
3+ years of experience in software implementation or customer service
Experience working in a startup or SaaS company preferred
Experience with Wordpress, Squarespace, HTML, CSS and/or JS preferred
Experience completing Excel analysis strongly preferred
Extremely well organized and detail oriented. You have the ability to wrangle, prioritize and execute against a large task list.
Onboarding involves working with a lot of data and processes. You thrive when creating order out of chaos.
Managing multiple projects simultaneously doesn’t scare you.
Flexible - Some clients work early, others work late. We do what we need to do to ensure a successful launch with limited downtime.
An excellent communicator (in person, on the phone, and via Slack). You can communicate effectively with a variety of stakeholders including our clients, their developers, our partners, and everyone inside of Mariana Tek.
Highly analytical - You use data to make informed decisions. You love a good spreadsheet. (Did you know that you can’t pivot on a pivot? Or can you?)
Working hours are 8am-5pm PST
The average base salary pay range for this position is $70,000 to $75,000
May be eligible for a discretionary bonus

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.