Job Summary:
As the PRC Operations Manager, you will oversee the management of submissions through our MLR (Medical/Legal/Regulatory) review process, acting as primary facilitator for MLR reviewers and a strategic business partner to Marketing/Studio. This position is a key operationally focused role responsible for project management and implementation of communications across channels, audiences and lines of business.The PRC Operations Manager has responsibility for managing and executing select regulated communications.You’ll work cross-functionally to drive our promotional material review policies and procedures. You’ll be a key partner to the Commercial team in bringing Marketing programming to life.
Reporting to: Director, Creative
Location: Hybrid from Nashville, TN; fully remote from other locations
Salary Range: $102,500 - $140,910
Responsibilities/Essential Duties:
- Oversees facilitation of PRC meetings, prioritization of reviews, and maintenance of the established promotional review process to streamline cross-functional efficiency and consistency.
- Manages content management system (Veeva PromoMats) to ensure the system supports efficiencies within the promotional review process.
- Facilitates promotional review meetings to ensure cross-functional integration, to help find common ground and resolve conflicts as needed.
- Oversees the annotation process to ensure both compliance and effectiveness, as well as annotates marketing materials within Veeva to substantiate claims.
- Owns development and management of SOPs, including amending processes as needed.
- Project manages Promotional Review traffic for the commercial team to determine time and effort required to complete each submission and manage deadlines accordingly; schedule, develop agendas, and initiate weekly Promotional Review Committees meetings.
- Assists with mitigation planning highlighting risks, time delays, and other issues identifying approval contingencies.
- Validates materials to ensure all changes have been implemented and compliant to be marked AFD.
- Provides monthly periodic reports for pieces nearing expiration, and facilitates meetings with PAMs and Stakeholders to determine next steps.
- Initiates all promo pieces for review, using approved workflows (assign reviewers; QC pieces are annotated assign review dates).
- Monitors and controls pieces under review to ensure timely reviews, feedback and approvals.
- Maintains relationships with and provides support to external agencies that manage piece submissions to ensure agency partners that have a license are trained on Veeva workflows; assists with troubleshooting as needed.
- Establishes and maintains scalable processes that ensure best practices in campaign and lead management.
- Partners with Studio project leads who manage content development (Project/Account Managers) and their external agency counterparts to find and implement solutions tailored to business objectives.
- Assesses submission to finalization speed based on content use case to identify most efficient path forward.
- Flags conflicts for MLR reviewers that could bottleneck timelines, enabling Marketing and agency teams to plan and prioritize effectively.
- Manages/oversees PRC Coordinator (contract role)
- Partners with Studio project leads and Marketing stakeholders to align business goals and objectives to ensure operational readiness for product and/or program launches.
- Trains Creative, Brand, and MRC/PRC reviewers on processes and systems used to review materials; Includes training on annotations when needed.
- Keeps all stakeholders up to date on all relevant/new trends, guidance, laws, and requirements to ensure that all promotional pieces adhere to FDA regulations.
- As a critical Studio resource and part of the company’s in-house agency support, partner with Account/Project managers to identify efficiencies and solutions that enable Commercial success.
- Expected to maintain equal working knowledge and understanding of MLR best practices and Commercial/Marketing objectives, to represent interests of both parties and advocate for solutions or process efficiencies when needed.
Basic Qualifications:
- Master’s degree & 2 years’ directly related experience; OR
- Bachelor’s degree & 4 years’ directly related experience; OR
- Associate’s degree & 8 years’ directly related experience
Preferred Qualifications:
- BA/BS or MA in Marketing, Communications, Digital, Business or similar relevant field equivalent experience.
- Minimum 3+ years of hands-on marketing operations, project management or similar experience preferably in Biotech, Pharmaceutical, Medical Device industries.
- Strong knowledge of content management systems and regulatory, legal or medical review processes.
- Strong project management skills and an ability to complete projects with limited supervision.
- Ability to multitask, manage large amounts of data, and meet deadlines while ensuring quality.
- Proven ability to work collaboratively with multiple stakeholders (internal and external) as well as the ability to work independently and efficiently to meet deadlines.
- Previous working experience as an MLR Coordinator/Manager or similar data and operations-focused role.
- Experience administering or coordinating promotional review.
- Microsoft Excel, Smartsheet and Veeva PromoMats (or similar CMS) experience.
- Proactive, can-do attitude and strong attention to detail.
- Advanced verbal and written communication skills.
- Strategic and analytical thinker; critical thinking.
- Process-oriented and highly organized, able to track and manage details while also maintaining grasp on the bigger picture.
- Solutions-oriented mindset; your primary objective should be to use mastery of the current process to come up with ways to optimize it, helping Commercial find efficiencies with content review/approval.
Company Summary:
As a commercial-stage biotechnology company focused on innovative aesthetic and therapeutic offerings, Revance is setting the new standard for its clients through disruptive products, and for its employees through industry-leading benefits, which promote financial and physical well-being for all. It’s time to rethink everything you thought an employee experience could be.
What Revance invests in you:
- Competitive Compensation including base salary and annual target bonus
- Flexible unlimited PTO, summer & winter shutdowns, and 12 weeks parental leave
- Generous healthcare benefits (Company pays up to 90% of premiums for medical benefits), Employer HSA contribution, 401k match, tuition reimbursement, wellness discounts and much more
Note: Revance has agreed to merge with Crown Laboratories. Upon completion of this merger, benefits are subject to change.
This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”
We are an equal opportunity employer. We are a company where diverse backgrounds, experience and viewpoints are valued. Revance does not discriminate in practices or employment opportunities on the basis of an individual’s race, color, national or ethnic origin, religion, age sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.