Implementation Coordinator

Xplor • Fulltime • Remote (Remote in USA + 1 more, United States) • $60k - $65k / year • 3m ago

Job Description

Reporting into the Onboarding Manager, this role will assist our Onboarding and Senior Onboarding Specialists with the onboarding process and ensure successful client launches onto the Mariana Tek platform. This is an ideal role for someone who is organized, detail oriented, hard working, and looking for an opportunity to make an immediate impact and grow responsibilities quickly and continuously. Some of the other responsibilities you’ll have are:

Assist the onboarding team and provide support as necessary with internal initiatives and client projects.

Configure platform settings for high profile clients expanding their business on Mariana Tek. Requires a high level of accuracy and attention to detail.
Create mobile applications for clients by working and communicating with our Engineering team.
Conduct quality assurance testing of client websites and platform configurations.
Assist Onboarding Manager with administrative tasks for the team.

The average base salary pay range for this position is $60,000 to $65,000

May be eligible for a discretionary bonus

Qualifications

BA or BS preferred
1+ years of experience in product implementation

1+ years of experience in customer service
Experience with project management required

Experience working in a startup or SaaS company preferred
Experience with merchant processing and/or online payments providers preferred
Proactive, self-motivated learner with a strong drive to achieve personal goals

Ability to work in a team where you manage your own time and priorities

Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
You align with our four core values and you’re simply a good human
An excellent communicator (in person, via email, on the phone, and via Slack). You can communicate effectively with a variety of stakeholders.
Onboarding involves working with a lot of data and processes. You are very comfortable following processes and working with large amounts of data and thrive when creating order out of chaos.