Premium Operations Team Lead

Live Nation Entertainment • Fulltime • Wantagh, NY, USA, United States • 7m ago

Job Summary:

Who Are We?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

Assists Premium Operations Supervisor with day of show responsibilities to maintain the integrity of the Premium Sales program while driving exemplary guest service

Job Functions:

Supports team in maintaining open lines of communication between Premium Operations and PSS team
Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience while serving as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details, etc.
Fields questions from Premium greeters, ushers, club team, etc.. to be sure all have the tools and resources to drive the premium hospitality experience (scanners, wristbands, etc.)
Monitor all Premium Seating areas to ensure only properly ticketed/ credentialed guests are permitted
Partner with fellow crew members before and after show to be sure that all premium seating/club areas are ready for the guest arrival and prepare for the following show. This includes but not limited to: removing all seating covers, collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.
Ensure guests are safely enjoying the show.
It is required of all Crew Members at the end of a show to participate in the “Post-Show Pick” responsibility. This involves a team effort to clear the venue of cans and plastics following each event. This “Post-Show Pick” effort ensures we are all aligned with our Zero Waste vision and a 70% diversion rate goal.

Qualifications:

Thrive in a team inspired culture focused on delivery exemplary guest service
Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
Organization & scheduling experience
Effectively communicate with leadership & problem solve in real time
Acute sense of judgment, tact and diplomacy
Ability to perform certain tasks such as lifting, standing or extreme temperatures.

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.