Claims Quality Assurance Analyst

Kin Insurance • Fulltime • United States, United States • 6m ago

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

Built In Chicago’s Best Places to Work, Midsize Companies (2021-2024).
Forbes’ America’s Best Startup Employers (2021- 2023).
Inc. 5000 Fastest-Growing Private Companies.
Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are seeking a dynamic Claims Quality Assurance Analyst to join our growing Claims team! If you thrive in a role that combines meticulous analysis with the chance to shape best practices, this is the opportunity for you.

In this pivotal role, you’ll be the guardian of our claims processes, ensuring every step aligns with Kin’s high standards and regulatory requirements. Your expertise in home insurance will be critical as you dive into comprehensive reviews of closed file audits, orchestrate calibration meetings with leadership, and transform data into actionable insights to preempt quality issues.

From grading audits and identifying compliance trends to monitoring claim unit metrics, your day-to-day will be all about enhancing the efficiency and consistency of our claims handling. As our go-to expert, you’ll provide invaluable support and training to your peers, ensuring our team excels in delivering exceptional service.

If you have a passion for home insurance and a knack for refining processes, we want to hear from you. Join us in making a real impact and maintaining the high standards our customers expect and deserve.

A day in the life could include:

Reviewing closed file audits for set standards of work on procedures, payments, compliance, etc.
Leading meetings to calibrate with leaders on audits to ensure understanding of process & procedures
Grading audits for quality used in OKR and performance metric standards, alongside identifying and reporting any inconsistencies in audits
Using and developing data to proactively identify potential quality issues and opportunities
Identifying quality and compliance trends, working with stakeholders including leadership, Training, & Business Process to streamline and gain efficiency and consistent handling
Focusing audits as needed on a broader scale (department wide) or individual scale (performance management assistance with claims units) as requested by leadership
Serving as a departmental subject matter expert in area of expertise, specifically claims handling, estimating and compliance, and as such consults with peers, researches complex issues, and provides training and coaching as needed
Monitoring claim unit metrics and performance and is able to identify trends and directs the remediation of unit deficiencies
Appropriately applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines
Creating reporting outlines for management, outside parties, and assisting with SOPs and quality documents

Responsible for reviewing estimates, claim settlements, and coverage analysis/determinations for efficiency and accuracy
Participating in monthly discussions with the Compliance Department regarding best practices and compliance in all current states

I’ve got the skills… but do I have the necessary ones?

5-7 years of claims handling experience (specifically within homeowners Insurance)
2+ years of claims leadership experience or claims quality assurance experience
Xactimate and Xactanalysis experience strongly preferred
Extensive knowledge of claim handling processes and best practices
Strong expertise in estimating and understanding the relationship between estimating guidelines and compliance requirements
Ability to monitor and report on vendors and outside parties through specific reviews and presentations.
Skilled in Excel/Google Sheets and data creation, manipulation, and analysis
Outstanding technical acumen with knowledge of how to monitor and test compliance controls
Comfortable working with and providing feedback and insight to managers, peers, attorneys, leaders, and adjusters
Must have the ability to analyze facts and make decisions, self starter, and excellent written and oral communication skills at all levels.

Oh, and don’t worry, we’ve got you covered!

Medical, Dental and Vision Insurance
Remote Work and flexible work hours
Flexible PTO policy
Generous equity package
401K with company match
Parental Leave
Continuing education and professional development
Disability and Life Insurance

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 38 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.