WHO WE ARE
Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at
http://www.level99.com.
A young, entrepreneurial company, Level99 has immediate plans to expand nationwide. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.
Level99 Providence - our newest location!
JOB DESCRIPTION
The Level99 team is seeking a Restaurant Assistant General Manager (AGM) who will play an integral part in the Night Shift Brewing Tap Room management team. This role works closely with multiple key departments within the operation, including the Events Sales Department, Culinary, and Entertainment departments for the smooth functioning of the Food & Beverage experience, in addition to primary responsibilities revolving the increased efficiency of event execution whilst elevating and upholding hospitality standards.
This person will lead by example and understand the importance of management vs. leadership. Our AGM will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.
RESPONSIBILITIES
- Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
- Thorough knowledge of food and beverage menus, event menus and entertainment offerings
- Supports General Manager and Director of Operations in the growth & development of the FOH leadership team including the shift supervisors and all hourly team members
- Seamlessly work with and support entertainment team
- Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
- Ensure communication between the Event Department (Sales/Director/Coordinator) and local venue team is seamless. Assist in updating staff BEO binder. Attend weekly BEO meeting; report on any issues with past events; Assign manager and additional staff to each event
- Responsible for the training, testing and scheduling of all Event Captains to ensure operational coverage for all events
- Ensure that checks are closed out correctly to match the contracts
- Fill out the event tracker daily at the beginning of each shift to ensure that running financials are accurate
- Work with HR, Operations and local venue team on regular team-building activities for employees
- Coordinating with Ops Services and L&D to roll out new menus, 2x per year, schedule regular staff training to reinforce standards, and regularly audit Events team for skills and knowledge.
- Managing hiring efforts administratively and in-person, including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
- Implement and maintain service team training programs and support the other managers in their efforts to do the same
- Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
- Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
- Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
- Ensures labor and controllable costs stay consistently within guidelines set by the company
- Daily cash management, reconciliation, and audits
MUST-HAVE SKILLS
- Ability to work well under pressure in a fast paced, ever changing work environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High School education or equivalent
- Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
- A positive, joyful, upbeat and energetic attitude – leading by example
- Schedule Requirements: 5 days of onsite, average of 9 hours per day over the course of the year, though more may be required seasonally.
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
- Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business
- Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required
- ServSafe, Allergen and ChokeSaver Certifications
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
