IT Support Engineer

Generate Biomedicines • Fulltime • Cambridge, MA, USA + 1 more, United States • 3m ago

About Generate:Biomedicines

Generate:Biomedicines is a new kind of therapeutics company – existing at the intersection of machine learning, biological engineering, and medicine – pioneering Generative Biology™ to create breakthrough medicines where novel therapeutics are computationally generated, instead of being discovered. The Company has built a machine learning-powered biomedicines platform with the potential to generate new drugs across a wide range of biologic modalities. This platform represents a potentially fundamental shift in what is possible in the field of biotherapeutic development.

We pursue this audacious vision because we believe in the unique and revolutionary power of generative biology to radically transform the lives of billions, with an outsized opportunity for patients in need. We are seeking collaborative, relentless problem solvers that share our passion for impact to join us!

Generate:Biomedicines was founded in 2018 by Flagship Pioneering and has received nearly $700 millionin funding, providing the resources to rapidly scale the organization. The Company has offices in Somerville and Andover, Massachusetts with over 275 employees.

The Role:

We are seeking a motivated IT Support Engineer to assist with the management and day-to-day technology needs of our cutting-edge platforms and services here at Generate:Biomedicines. As an integral member of the Enterprise IT team, you will play a key role in providing end user technical support, performing scheduled preventative maintenance, and end point configuration management. The successful candidate will collaborate closely with the Informatics/IT Engineering team. This role is primarily based in our Somerville, MA with weekly visits to our Andover, MA location.

Here’s how you will contribute:

Provide point of escalation of IT incidents within the Generate labs and Enterprise IT team with the ability to triage incoming issues and provide suggestions on prioritization

Be a point of contact to staff and provide end user support

Properly troubleshoot and escalate tickets based on own general knowledge and understanding of IT disciplines

Critically intake, analyze, and process information provided, and problem solve the root of the issues brought about by users

Participate in recurring meetings with lab staff and the Enterprise IT team

Provide asset management and inventory upkeep

Troubleshoot software and hardware issue and provide repairs

Imaging, configuring, and deploying hardware and lab instruments

Writing, searching, and following technical documentation

The Ideal Candidate will have:

3 years of collective IT experience, with 2 years of Tier 1/Tier 2 roles

Comfortability with break/fix on a variety of devices

Strong understanding on the importance of data storage and management

Basic scripting knowledge and experience

ITSM ticketing service experience

Ability to navigate and understand the basics of directory management and provisioning

Understanding of domain vs local accounts

Binding equipment to domains experience

System and file level permissions management and troubleshooting

Network connectivity and troubleshooting abilities

Base system Imaging and deployment experience

Access rights management

Strong communication skills to help bridge the gap between scientists, IT, and administration

Troubleshooting within Windows XP-11 OS, especially with the following:

Command prompt

Local User Management

Software Services

Event Logs

Microsoft Configuration Management

Powershell

Registry Editor

Task Scheduler

Permissions

Imaging and deployment

Network connectivity

Writing, searching, and following technical documentation

Asset management and inventory upkeep

Desired Qualifications:

CompTIA A+, Net+ Certifications

Jira ticketing experience

Experience working in Agile/Kanban framework
Previous working experience in a lab/scientific research environment
Familiarity with ELNs, Clinical Trials processes, Jupyter Notebooks, Terra, Graphpad Prism

#LI-HM1

Generate:Biomedicines is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

COVID Safety:

Generate:Biomedicines enforces a mandatory vaccination policy for COVID-19. All employees must be fully vaccinated and have received a booster. The purpose of this policy is to safeguard the health of our employees, their families, and the community at large from infectious disease that may be reduced by vaccinations. The Company will make exceptions to this policy if required by applicable law and will consider requests for an exemption from this policy due to a medical reason, or because of a sincerely held religious belief, or any other exemptions that may be recognized by applicable.

Recruitment & Staffing Agencies: Generate:Biomedicines does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to Generate:Biomedicines or its employees is strictly prohibited unless contacted directly by the Company’s internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Generate:Biomedicines and the Company will not owe any referral or other fees with respect thereto.

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