Software Implementation Specialist

SpotOn • Fulltime • Ferndale, MI, USA, United States • 3m ago

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

Named one of Fast Company’s Most Innovative Companies of 2024
Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
Selected as the Best Overall Restaurant POS by NerdWallet
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That’s where you come in.

We are looking for a Software Implementation Specialist to join our Integrations team! This includes set up of accounts, training of staff and managers on the use of the product via Zoom, and monitoring the account until it is through the trial period. To be successful in this role, you should be an excellent communicator (written and verbal) who’s able to earn our clients’ trust. Knowledge of restaurants and how they operate is a bonus!

ESSENTIAL FUNCTIONS

Training and Support: Provide training and support to restaurant staff on how to use integrated systems effectively and troubleshoot integration-related issues.
Project Management: Manage the integration implementation process, including coordinating with internal teams, third-party vendors, and restaurant stakeholders to ensure successful integration deployment.
Testing and Quality Assurance: Conduct thorough testing of integrations to ensure seamless data flow and functionality between systems. Identify and resolve any issues or discrepancies.
Understand complex client questions surrounding restaurant management and the systems that support their goals
Identify clients needs and help them use specific features
Successfully scheduling trainings to align with the customer’s go-live date
Logging notes and tracking progress throughout implementation
Monitoring the health of your accounts and hand-off to customer success
All efforts result in the success of our customers and our team

MINIMUM QUALIFICATIONS

1+ years of experience with restaurant operations
1+ years of experience using Point-of-Sale systems (either in a support or end-user capacity)
1+ years of experience in Technical Support/Customer Service
Enjoy problem-solving and thinking outside the box
Proven ability to convey complex step-by-step instructions in layman’s terms
Demonstrates excellent organizational skills
Experience implementing, training, and/or supporting POS a plus
Innately love and care for others, and are driven to see clients and team members succeed.
Ability to maintain professionalism amidst a vast range of client personalities.
Ability to work as a team, with a supportive, creative, solution-minded disposition.
Possess strong analytical and critical problem-solving skills
Ability to effectively manage multiple projects simultaneously

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.