About Morning Consult:
Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with rigorous analysis to better inform decisions on what people think and how they will act.
This role will be based in our Washington, DC office.
The Role:
We are seeking a skilled and experienced SaaS System Administrator to join our dynamic IT team. The ideal candidate will be responsible for the configuration, maintenance and optimization of our SaaS applications to ensure seamless and efficient operations. As a SaaS System Administrator, you will collaborate with various teams to support the organization’s use of cloud-based solutions, troubleshoot issues, and implement best practices for SaaS management.
In this role, you will be the champion of efficiency and will use your expertise in configuring, maintaining and optimizing our critical SaaS applications, ensuring they deliver maximum value. Collaboration is key — you will work hand-in-hand with teams across departments, empowering everyone to leverage the cloud effectively. You will also use your strong problem-solving skills to identify and solve any issues that arise in our tech stack, keeping operations on track.
This role is perfect for someone who thrives in a collaborative and fast-paced environment and enjoys working with diverse teams. A passion for continuous learning is a must, as the cloud landscape is ever-evolving. If you have a knack for identifying and resolving issues quickly and efficiently, this is the role for you.
The IT Team at Morning Consult:
The Information Technology Operations team plays a pivotal role in driving innovation, efficiency and scalability. We enable seamless communication, collaboration and data management across various divisions and stakeholders. Our team is continuously assessing and implementing emerging technologies to enhance product development, customer experiences and operational agility ensuring competitiveness in a dynamic market landscape.
What You’ll Be Working On:
- Administering, configuring and maintaining a variety of SaaS applications crucial to the organization’s operations
- Collaborating with stakeholders to understand business requirements and customize SaaS solutions accordingly
- Ensuring the availability, reliability and security of SaaS applications
- Managing user accounts, access levels and permissions for SaaS platforms
- Implementing and enforcing security policies to protect sensitive data within SaaS applications
- Conducting regular audits to ensure compliance with security standards
- Working closely with development and IT teams to integrate SaaS applications with existing systems and workflows
- Implementing automation processes to streamline repetitive tasks and enhance overall system efficiency
- Proactively monitoring SaaS applications for performance issues and resolve them in a timely manner
- Investigating and troubleshooting user-reported problems, collaborating with support teams to provide effective solutions
- Coordinating and performing regular updates, patches and upgrades for SaaS applications
- Staying informed about new features and capabilities of SaaS platforms and make recommendations for their adoption
- Maintaining comprehensive documentation for SaaS configurations, processes and troubleshooting guidelines
- Providing technical support addressing hardware and software issues, and provide training and documentation to end-users as needed
- Assisting with configuring and maintaining networking equipment
- Managing backups and disaster recovery ensuring data security and integrity
- Helping support the SOC2 compliance program
- Monitoring endpoints and other vectors for security breaches
- Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion
About You and What You’ve Done:
- Bachelor’s degree in Computer Science, Information Technology or a related field
- 2+ years of experience as a SaaS Administrator or in a similar role
- In-depth knowledge of various SaaS applications and their administration
- Strong understanding of cloud computing principles
- Proficiency in scripting languages for automation (e.g., Python, PowerShell)
- Excellent problem-solving and communication skills
- Ability to work collaboratively in a team-oriented environment
- Certification in relevant SaaS platforms (e.g., Salesforce Administrator, AWS Certified Cloud Practitioner)
- Experience with Single Sign-On (SSO) and identity management solutions
- Familiarity with ITIL and best practices in IT service management
- Willing to take feedback, learn and grow; an ethos of continuous self-improvement
Note: We view the above section as a guide, not a checklist. Research shows that underrepresented/marginalized groups are less likely to apply for a job if they feel that they don’t meet 100% of the qualifications. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you don’t satisfy every single bullet on this list! It’s expected that you’ll learn and grow throughout your time at Morning Consult, so if you’re open to building new skills, we’d love to hear from you.
Physical Requirements and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
-Prolonged keyboard duties
-Moves equipment up to 50 pounds
-Willingness and capacity to sit/stand for minimum periods of two hours at a time
-Occasional evening and weekend work may be required as job duties demand
The expected salary range for this position is $72,100 - $113,400, with a midpoint of $92,800.
In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. This role is eligible for an equity grant, which will be discussed in your initial recruiter conversation. Please see an overview of Morning Consult’s benefits on our
Career Page.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified individuals.
