About Unthread
Unthread is an ticket automation platform built into Slack and Teams. We help IT, HR, CS, and more to instantly resolve issues with human and AI agents.
We're used by companies like Hubspot, StubHub, Lemonade, and more to turn support into a delightful experience.
About the role
Unthread is a seed-stage startup powering support for everything from small startups to Fortune 500 companies. We have both a self-serve PLG motion for onboarding new accounts as well as a top-down motion for larger enterprises.
We are looking for our first AE to work directly with the CEO and our head of growth to built out a scalable top-down sales motion – building out the process and leading everything from prospecting to close.
What You'll Do:
- Lead Generation & Prospecting: Identify and research potential customers, leveraging innovative tools and strategies to build a robust pipeline of high-quality leads
- Outreach & Engagement: Proactively reach out to prospects through various channels (email, phone, social media) and schedule demos for yourself or the CEO
- Collaborate with CEO: Work closely with the CEO to develop and execute targeted campaigns and iterate based on feedback
- Qualify Leads: Assess and qualify leads based on predefined criteria to ensure they are a good fit for our product and ready for a deeper sales conversation
- Metrics & Reporting: Track and report on key performance metrics, including lead conversion rates, outreach effectiveness, and pipeline growth, to drive continuous improvement
What We're Looking For:
- Excellent Communication Skills: You have strong written and verbal communication skills, with the ability to craft compelling messages and engage prospects effectively.
- Customer Empathy: You deeply understand our Ideal Customer Profile (ICP) and know what problems and solutions resonate with them
- Collaborative: You are collaborative, open to feedback, and willing to go the extra mile to do what it takes for a small team to thrive
- Growth Mindset: You thrive on challenges and are not easily discouraged by rejection. You see setbacks as opportunities to learn and grow.
Minimum experience is at least 3 years working in Sales at a SaaS or similar company.
This is a unique role with the option to grow into a Sales leadership role quickly as the team grows over the next 1-2 years.
Technology
We use full-stack TypeScript, including a Node backend and an Angular front-end built with Ionic. We use a Postgres database and leverage GCP's CloudRun product to automate deployment and scaling.
For our AI, we use both OpenAI and Google's Vertex and Gemini products, with a multi-agent workflow to learn, prioritize, and fact-check AI-generated answers and actions.
