Salary Range: $79,865 - $119,790
This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.
POSITION SUMMARY
Provide technical support in the management of the County's information system's network. This position is responsible for work involving installing, maintaining and troubleshooting network hardware, software and related peripheral equipment; monitoring network operations; managing user access and accounts; performing database management duties; and providing user training. To be successful in this role the individual's experience should include but is not limited to planning, building, and maintaining critical network architectures (WAN, LAN, VoIP, Collaboration, and Security) in a large-scale environment. Should have a very good technical foundation in networking with knowledge of L2&L3 technologies.
ESSENTIAL FUNCTIONS
• Responsible for implementing and maintaining Cisco Identity Services Engine (ISE), Cisco Catalyst center, and Cisco wireless to support our clients' networking needs
• Install varied hardware, software and peripheral equipment for the information systems network, including the installation and configuration of switches, UPS, software, and routers
• Manage the establishment and maintenance of user accounts to include establishing user access to the network, and the type and level of access and connectivity; and maintains network connections for the constitutional officers
Network Design & Implementation:
• Design, configure, and implement network infrastructure solutions for campus networks, including Cisco Catalyst center
• Plan and deploy network upgrades, expansions, and migrations with minimal disruption to ongoing operations.
• Work with the network architecture team to implement solutions by participating in strategy discussions, providing feedback to designs, and suggesting opportunities for continuous improvement.
Network Monitoring & Performance:
• Monitor the health, performance, and availability of network systems, identifying potential issues before they affect operations.
• Optimize network performance through tuning, configuration adjustments, and troubleshooting.
Troubleshooting & Support:
• Provide tier-3 support for network-related incidents, troubleshooting complex network issues across multiple platforms.
• Coordinate with other technical teams to resolve hardware, software, or connectivity problems.
Security & Compliance:
• Implement security measures to protect data center networks, ensuring compliance with industry standards and best practices.
• Work with security teams to monitor for vulnerabilities and perform security assessments.
Documentation & Reporting:
• Maintain comprehensive network documentation, including topology maps, configurations, and incident reports.
• Provide detailed reports on network performance and ongoing projects to senior management.
Collaboration & Training:
• Collaborate with cross-functional teams such as system administrators, security engineers, and DevOps to ensure seamless operations.
• Provide training and guidance to junior network engineers and other IT staff as needed.
MINIMUM QUALIFICATIONS
Experience: Minimum of four years of progressively responsible technology/network related support
Education: Bachelor's degree in Computer Science, Information Systems or related field
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications
• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges
PREFERRED QUALIFICATIONS
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
• Broad-based information technology and trends
• Training techniques and skills to deliver effective training
• Understanding of a wide variety of Information Technology concepts and discipline areas
• Integration between multiple computing platforms
Skills
• Defining, tracking, and assuring responsiveness to clients' information technology problems
• Preparing status reports
• Effectively coordinating, performing and completing multiple duties and assignments concurrently and in a timely manner
• Categorizing time spent, requests for service and assets according to provided definitions
Abilities
• Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
• Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers' and own organization's needs
• Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
• Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
COMPUTER SKILLS
Advanced proficiency in various computer applications
Physical Demands Frequency
Must be able to remain in a stationary position 50% of the time. Occasionally
The person in this position needs to move about from point X to point Y. Occasionally
Operates a computer or other office equipment. Constantly
Ascends/Descends a ladder to perform duties or operate equipment. Occasionally
The person in this role is required to position themselves to
maintain equipment such as computers, servers, machinery, etc. Frequently
The person in this role frequently communicates and must be
able to exchange and convey information. Frequently
Must be able to review information on paper or computer. Occasionally
Must be able to discern information from long distances. Occasionally
Must be able to detect or distinguish flavor or smells. Not Applicable
Demand Weight Frequency
Must be able to carry/move equipment 10 lbs. or less Occasionally
Must be able to carry/move equipment 11-20 lbs. Occasionally
Must be able to carry/move equipment 21-50 lbs. Occasionally
Must be able to carry/move equipment 51-100 lbs. Occasionally
Must be able to carry/move equipment Over 100 lbs. Occasionally
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
