About Us
At Endor Labs, we're not just making waves; we're setting the new standard in application security! In our first year, we've already been named a Gartner Cool Vendor in Platform Engineering, an RSA Innovation Sandbox finalist, and a Black Hat Innovation Spotlight finalist. That’s how you know we’re redefining the future of security.
Founded by industry visionaries Varun Badhwar and Dimitri Stiliadis, Endor Labs is a powerhouse of innovation. With a monumental Series A round of 70M and a stellar team of talent, we’re not just participating in the industry—we’re revolutionizing it.
Our mission? To streamline security for developers and AppSec teams by cutting through the noise and focusing on what truly matters. We tackle risks across Open Source Software (OSS) and CI/CD pipelines with precision, slashing false positive rates by up to 80%. Ready to see what makes us tick? Dive into our 3-minute pitch from our Founder & CEO here.
Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!
How You'll Make an Impact
As the Customer Success Engineering Director, you will be responsible for defining and executing Endor Labs’ post-sales strategy. You’ll lead services, support, and renewals—owning the customer journey from implementation to adoption, expansion, and long-term retention.
This role is ideal for a hands-on technical leader who thrives at the intersection of customer experience, product influence, and operational excellence. You should have a strong knowledge of developer environments, a passion for AI-driven automation, and a track record of building scalable services programs and support models in B2B SaaS or security software companies.
- Customer Success & Retention
- Own customer adoption, retention, and expansion—with a direct impact on renewals.
- Develop technical success playbooks to help customers maximize Endor Labs’ capabilities.
- Partner with Sales and Product to ensure customers see ongoing value and expand their usage.
- Track customer health metrics and proactively address risks before they escalate.
- Professional Services & Implementation
- Build and scale ourprofessional services offerings, including implementation and enablement programs.
- Develop structured onboarding frameworks and playbooks to reduce time-to-value.
- Drive automation in customer success processes, leveraging AI-driven solutions for efficiency.
- Establish best practices for developer security adoption, including integrations, workflows, and scaling strategies.
- Support & Technical Enablement
- Own and evolve our customer support model, ensuring high responsiveness and effectiveness.
- Define self-service and automation strategies to optimize support efficiency.
- Establish escalation processes and collaborate with engineering to improve product reliability.
- Product & AI-Driven Innovation
- Act as a voice of the customer in product discussions, influencing roadmap priorities.
- Partner with product and engineering to develop AI-driven solutions for support and success.
- Help define new engagement models that align with product-led growth and self-service adoption.
What You Bring to the Table
- 7+ years of experience in customer success, technical account management, or professional services in developer-focused SaaS or security software.
- Strong technical knowledge of developer workflows, CI/CD pipelines, and security tools.
- Experience building and scaling customer success & support teams, ideally at a high-growth startup.
- Expertise in professional services models, support frameworks, and implementation playbooks.
- Passion for AI-driven automation and how it can streamline customer engagement.
- Experience in post-sales ownership of renewals and upsells, partnering with sales teams.
- Strong leadership and executive communication skills.
What Makes Us... Us
- Go to extraordinary lengths to distinguish ourselves through world-class work.
- Prioritize quality over speed, and speed over scope.
- Desire to work with deeply kind, mission-driven people.
- Strive to make the complex simple.
- Use first principles to debate ideas, test assumptions, and make decisions.
- Seek the truth by putting data above opinions.
- Assume good intent and give tactical feedback to help each other get better.
- Hold no ego—when our customers win, we all win.
What We Offer You
- Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
- 401(k) plan to support your longterm financial goals.
- Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
- Opportunities for co-working and team meetups to foster collaboration.
- A dog-friendly office environment for those who love to bring their fur babies along.
Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.
Endor Labs is a remote-first company, with team members distributed across various time zones. We believe in the flexibility of working remotely while also creating opportunities for in-person collaboration and learning when necessary.
