Data Analyst I

Landis+Gyr • Full-time • Alpharetta, GA, US • $51.10k - $70.23k / year • 2w ago

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. Join us at Landis+Gyr, where we manage energy better! Key Responsibilities Provides operational data support for internal and external customers. Writes SQL queries to analyze data and generate, monitor, and maintain informational reports. Supports meter level monitoring; provides meter data analysis and troubleshoots issues on a daily basis. Monitors performance metrics (stales, read performance, billing, etc.) for issues and troubleshoots as necessary. Is familiar with and supports at least 1 Company product (1-way RF, DHES, etc.). Works closely with Radio Frequency (RF) Technicians to maintain high network performance and meets customer service level agreements (SLAs). Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators). Proactively analyzes meters and reads data to identify issues and resolve, minimizing customer impact. Provides reports and exception handling for customer billing. Escalates issues as necessary to other Data Analysts and Service Desk. Assists in data discrepancy trouble shooting and resolution. Makes recommendations for standard metrics, reporting, and service improvement. Communicates issues and potential resolutions to management as necessary. Minimal support required after business hours. Works independently 75% of the time. Maintains individual professional development plan with associated goals. Supports and adheres to Company’s core values. Performs other duties or responsibilities as assigned or required. Supports and adheres to the Company’s Code of Conduct & Ethics Policy. Represents Company in a positive, professional manner when working with both internal and external customers. Education and Experience Bachelor’s Degree Required years of experience: 1+ to 2 Desired Education and Experience: 1-3 years of related experience is preferred (data analysis, ad-hoc queries, and customer support). Windows server experience is required; UNIX experience is preferred. Bachelors in Management Information Systems (MIS) or Computer Information Systems (CIS) is preferred. Experience with scripting is beneficial. Experience communicating, verbal and written, with a variety of audiences (customers & peers). Knowledge, Skills, and Abilities Personal computer skills Proficiency with Microsoft Office Suite Keyboard/typing skills Ability to communicate both verbally and in writing. Write and execute SQL and Oracle queries. Data analysis Problem solving, technical troubleshooting, and analytical abilities. Self-motivated Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. Pay is in the range of $51,100 - $70,228 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We stand for a workplace that nurtures growth, fosters connection, and embraces authenticity. We believe that fostering a community that values diversity isn't just a goal; it's a way of life. The real magic? That happens when a group of unique minds comes together – bring yours and #EnergizeYourCareer!