Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and enhances productivity. Workato's features include automated ticket escalation, threat detection, compliance management, and support for remote work, all designed to streamline operations. A key aspect of Workato is its AI@Work feature, which allows users to create intelligent systems that simplify the building of integrations and automations, making technology accessible to a broader audience. The company operates on a subscription model, ensuring a consistent revenue stream while allowing for scalability. Workato's goal is to lower operational costs and accelerate business transformation by providing a flexible platform that adapts to changing business needs.