About Pillar

Pillar is the all-in-one business suite for content creators.

About the role

Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their businesses!

What is Pillar💰

Pillar is "Shopify" for Content Creators, empowering creators, knowledge coaches, solopreneurs, talent managers, and more to make a living while doing what they love - running their own business fully online.

Reach out if you if you absolutely LOVE to help others hit their goals, are excited at the thought of meeting, working with, and helping thousands of successful solopreneuers, and want to work with a tight-knit, hyper competent team - we'd love to work with you!

What "Customer Success Manager" Entails 🚀

As the Customer Success Manager, you'll be at the heart of our mission, steering and nurturing our customer support operations.

To excel at Pillar, you've got to really get the creator economy and understand the unique challenges our customers face. You need to be a problem-solver who can think in terms of scale as our user-base keeps growing

Responsibilities ✅

Creator Comms: You will be responding to inquires, updates, and requests from creators in a timely fashion
Knowledge Base: You will help consolidate customer questions into FAQs and Blog Posts
Creative: With the help of our design team, you will support creators in launching their digital products and courses on Pillar using & building from existing templates on platforms like Canva.

Qualifications 📝

Bachelors + experience in a customer-centric role in a customer support or customer service role, preferably at a startup or in the creator economy
Experience making video content & writing blog posts
Ability to adapt to a fast-paced, startup environment with evolving priorities.
Strong passion for helping our customers succeed with a key interest in helping our creators achieve their goals. for customer success and a genuine interest in helping creators achieve their goals.

Technology

Tech Stack

Frontend

Vue application written in JavaScript and a bit of TypeScript
Apollo to fetch data from our GraphQL API
Tailwind CSS

Backend

Serverless functions with Serverless framework on AWS Lambda
GraphQL API with Hasura
PostgreSQL for our primary data store
AWS step functions for ETL into AWS S3
Snowflake for data warehousing
Terraform for infrastructure as code

Practices

We love rapid feature development and give developers ownership over their code
GitHub pull requests/code reviews
Quick daily synchronous product meetings to demo progress and get rapid feedback from your peers

Interview Process

Please send your resume and a short video intro to michael@pillar.io, with the subject line "NAME: Customer Success Manager”

Please include the following in the video:

A quick background about yourself (anything that isn’t on your resume)
What's an example of a system or process you made to make a task more efficient or streamlined?
Why are you interested in this role at Pillar specifically

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Customer Success Manager