JOB DESCRIPTION

Help 365 Mobile Bilingual SNAP Case Manager

Location: New York, NY

New York Common Pantry is one of the city’s largest food pantries, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization, experiencing rapid growth and expansion at this time.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach to reach over 122,000 distinct people -- over 729,000 visitors each year. Last year, we served over 11 million meals. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

NYCP is seeking a Help 365 Mobile Bilingual SNAP Case Manager to join our Help 365 Mobile Social Services team. The primary purpose of the Help 365 Mobile Bilingual SNAP Case Manager is to assist families and individuals in need; the elderly, and individuals with limited English proficiency with submitting and acquiring Supplemental Nutrition Assistance Program (SNAP) by the New York City Human Resources Administration (HRA).

The Help 365 Mobile Bilingual SNAP Case Manager will report to the Social Care Network Resources & Referral Manager at the 8 East 109 Street location. The schedule for this position is Monday through Friday: 9 am - 5 pm; 1-hour lunch. This is a Full-Time position, 35 hours a week, non-exempt. Extensive travel throughout the Bronx, Brooklyn, Manhattan, and Queens is required.

Responsibilities:

Travel to designated areas within four of NYC’s boroughs, Bronx, Manhattan, Brooklyn, and Queens, to engage potential SNAP applicants.
Attend all mandatory training and webinars set by Hunger Solutions New York.
Establish a working relationship with the local Department of Social Services (DSS) or Human Resources Administration (HRA) to provide mediation as required to ensure the successful receipt of SNAP benefits.
Create and produce outreach materials to educate potentially eligible individuals about SNAP.
Engage in direct contacts to educate potentially SNAP-eligible community members through community events, presentations, and tabling opportunities in the community.
Prescreen individuals and households for SNAP eligibility, providing an estimated SNAP benefit amount.
Assist potential SNAP-eligible individuals in applying for SNAP, including the gathering of required documents.
Help resolve barriers potentially SNAP-eligible clients encounter when applying for SNAP.
Submit a minimum of 11 SNAP applications weekly through ACCESS HRA, HRA’s Mail Application & Referral Unit (MARU), or HRA’s Paperless Office System (POS).
Collaborate with local community-based organizations, educating them about the importance of NOEP and SNAP.
- Provide services at our current partner sites.
Confidentially track client information and outcomes for reporting purposes.
- Enter information into all appropriate tracking tools and the Unicentric Database.
Achieve annual program targets as assigned by Hunger Solutions New York.
Other responsibilities as assigned.

Qualifications:

A Minimum of two (2) years of experience working in Human Services or related fields is required.
A Bachelor’s degree in Social Work or a related area of study is preferred.
Commitment to helping the communities in need and NYCP’s work and mission.
Full professional proficiency level in English and Spanish is required.
Previous experience with POS is preferred.
Knowledge of experience with public benefits and utilizing database platforms to capture information.
Proficient with Microsoft Office Suite, and Google Drive.
Computer literate and clerical skills are required.
Experience with Case Management databases and Excel spreadsheets is a plus.
Comfortable with extensive traveling across the four boroughs of NYC and working with diverse populations.
Highly organized and detail-oriented.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $19.00 - $21.00/hour

Benefits:

Paid time off, including Vacation, Personal, and Sick
Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance
Paid Holidays
403(b) Retirement Account
Employer Paid Life Insurance, Short-Term, and Long-Term Disability
Pre-tax Transit benefits
Voluntary Pet Insurance

PI254589534

NY Common Pantry

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Help 365 Mobile Bilingual SNAP Case Manager