Job Title

IT Specialist

Location

Hirani Corporate Office - Hicksville, NY 11801 US (Primary)

Job Type

Full-time

Category

Administration/Operations

Travel

0 - 25%

Job Description

Hirani Engineering & Land Surveying is a growing AEC firm dedicated to delivering innovative engineering solutions. We're seeking a proactive IT Specialist to keep our technology running smoothly and support our team's productivity.

Position Overview:
The IT Specialist will coordinate with external vendors, manage our hardware and software environments, and provide front-line support to employees. You'll deploy and maintain workstations and virtual machines, administer user accounts, troubleshoot issues, and drive process improvements through automation.

Key Responsibilities:

Vendor & MSP Liaison
- Serve as primary point of contact for our Managed Service Providers
- Submit, track, and follow up on tickets to ensure SLA compliance
Hardware & Software Management
- Maintain inventories of hardware assets, software licenses, and renewals
- Configure and deploy desktops, laptops, and virtual machines (VMs)
- Roll out software installations, updates, and manage license assignments
User Account Administration
- Create and manage Office 365 and Deltek user accounts, groups, and security agents
- Participate in new-hire onboarding: network overview, core applications (Outlook, Teams, SharePoint)
Technical Support & Troubleshooting
- Diagnose and resolve desktop, laptop, network, and peripheral issues
- Escalate specialized software problems to third-party tech support (Autodesk, Bentley, Leica, PTC, etc.)
Infrastructure & Cloud Services
- Administer on-premises servers, AWS instances, and remote desktop environments
- Assist with IP addressing, modem configuration, and provisioning VMs on THOR
Process Improvement & Automation
- Develop and refine workflows using Power Automate, Office 365 Apps, and SharePoint
- Identify and implement automation opportunities to enhance efficiency
Communication & Training
- Publish weekly "Tech Tip" emails to share best practices
- Conduct periodic walk-throughs with department heads to proactively identify IT needs
Purchasing & Inventory Optimization
- Source and recommend cost-effective equipment purchases (e.g., via Slickdeals)
- Support regular audits of technology assets and lifecycle planning
Documentation & Compliance
- Maintain SharePoint libraries and technical documentation
- Complete assigned e-learning courses (e.g., Deltek) and ensure adherence to IT policies

Job Requirements

Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
3+ years' experience in IT support, system administration, or similar role
Strong knowledge of Windows 10/11, Office 365 administration, and Active Directory
Experience with virtualization (VMware, Hyper-V) and AWS fundamentals
Familiarity with Power Automate, SharePoint Online, and basic scripting
Excellent problem-solving skills and the ability to communicate technical concepts clearly
Proven ability to manage multiple tasks, prioritize effectively, and work independently

Preferred:

Certifications such as CompTIA A+, Network+, Microsoft 365 Certified
Exposure to AEC-industry software (Autodesk, Bentley, Deltek, PTC)
Experience with IoT devices and remote desktop services

Salary: $80,000 - $90,000 per annum

Hirani Group

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IT Specialist