Grace Outreach

Founded in 2004, Grace Outreach is a female-focused organization that serves underserved women 18 years and older who seek to improve their academic status by securing their High School Equivalency diploma, pursuing higher education, and/or gaining living-wage employment. Grace Outreach originally started as a high school equivalency education center; however, since 2004, Grace Outreach has grown to include additional services that align with the goal of our clients achieving self-suﬃciency.

Grace Outreach seeks a dynamic Program Assistant to join our team of experts. An experienced and skilled IT trainer who can build upon and strengthen our technology program. As a key member of our team, you will play a crucial role in supporting the technology department’s initiatives and facilitating the success of our students' academic and career journeys. This position is expected to build out a strong program for Grace Outreach participants and alumni. Occasional evening and weekend work may be required. The Technology Instructor/Grow with Google Facilitator is expected to provide resources and support to program participants, provide administrative support, and assist with all organizational activities.

Experience/Expectations

We are searching for an enthusiastic technology instructor to promote computer literacy among our adult students. In this position, you will be required to craft and present lessons, develop teaching material, and facilitate Grow with Google Certiﬁcation training.

To ensure success as the technology instructor, you should demonstrate ﬂexibility and support as you help students develop conﬁdence in their computer skills. An outstanding technology instructor will be cognizant of the socioeconomic factors that limit access to technology and will make a concerted eﬀort to acclimatize students with no prior exposure to computers. We are seeking a leader in computer training who can deliver on the following:

Demonstrate proven work experience as an IT Trainer, Technical trainer, or similar role.
Have experience researching and/or designing technical course material.
Familiarity with web-based learning platforms and modern educational techniques.
Advanced understanding of the Grow with Google curriculum.
Excellent communication skills with the ability to explain technical terms clearly.
Perform role-specific training on tools and programs used by Grace Outreach.
BS in Information Technology, Computer Science, or relevant field.
Additional certification in technology training (e.g. Certified Technical Trainer) is a plus.
Nurturing, adaptable approach to instruction.
Good understanding of corporate computer security principles.
Deliver Grow with Google curriculum plainly to ensure students secure certifications.
Conduct online practice tests with students for the GED exam.
Conduct IT skills gap analyses for clients and staff.
Design technical manuals using simple language.

Responsibilities/Results

IT Trainer responsibilities include identifying educational needs, designing educational material, and ensuring clients and staff are well-trained in basic computer operations.

Research and recommend learning systems (like Talent LMS and WiZDOM Enterprise)
Apply educational methods to engage trainees (e.g. gamification-based platforms)
Prepare students to be comfortable with taking the GED exam online.
Perform regular organization-wide training on system security.
Evaluate the effectiveness of each educational session.
Maintain updated records of training curriculum and materials.
Create a company policy on computer use and cyber security.
Ensure equipment remains in excellent working condition.
Manage the Technology Center, ensuring all workstations in the lab are functioning properly, and equipped with the necessary software, and reporting any issues to the administrators and IT department.
Teach keyboarding class, focusing on core elements of typing to ensure proficiency.
Establish and maintain an open availability calendar of the lab and efficiently communicate the schedule to staff members.
Keep track of Technology Center metrics, including usage by high school equivalency and college and career departments.

To apply: Please send your cover letter and resume to Nicola Clarke, Managing Director, at nclarke@graceoutreachbronx.org – include “Google Facilitator Position” in the subject heading (emails only).

Grace Outreach is an Equal Opportunity and Affirmative Action Employer and does not discriminate against any employee or applicant based on race, age, sex, religion, national origin or ancestry, sexual orientation, or disability.

Grace Outreach

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Grow with Google Facilitator/Technology Instructor