From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

Software Engineer – Full Stack Developer

Location: US, Remote

GENERAL SCOPE & SUMMARY

The Senior Engineer is a key designer and developer of application layer components in a large, scalable, multi-tiered workforce management application. In this position, you will leverage technology to develop and validate components at a senior level, manage defect resolutions, and coordinate code development with other engineers. While working in a nibble Agile scrum environment, you will be a primary developer for product component(s), responsible for design, documentation, implementation, unit testing, and defect fixing of new and existing products. You will also be responsible for handling critical customer problems in real-time, and developing code fixes or enhancements to be included in future code releases. The job requires close interaction with the Development, QA, Support, and Professional Services teams.

PRIMARY ROLE & RESPONSIBILITIES

Designs and develops components in the application tier of a large multi-tiered, distributed system. But may participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, deployment, and so forth
Analyzes, designs, programs, debugs, and does ongoing modification of software components
Interact with internal cross-functional members to better understand system requirements and/or necessary modifications
Develops and/or executes implementation according to project plans and priorities
Reviews and provides suggestion on roadmap direction
Develop solutions/implementations to consistently improve product stability, scalability, and performance
Work with support engineers, professional services and sales engineers to investigate and handle customer and field escalated cases
Create and document best practices guidelines and knowledge base articles
Provides estimated timelines for issues reported from the field
Proactively identify non-compliance of code against requirements/standards/design and raise defects
Able to switch between multiple tasks based on dynamic changing priorities

QUALIFICATIONS

SPECIFIC TECHNICAL REQUIREMENTS

Bachelor's degree preferred with 3+ years' experience on the Windows platform, or equivalent combination of education and experience
Strong understanding of fundamental design principles behind a scalable application
Strong understanding and experience with C#; knowledge of, or experience with, C++ is a plus
Strong understanding of the latest .NET Framework and .Net Core
Strong understanding of MVC design patterns and object-oriented programming
Experience with User Interface development (either Desktop or Web Applications)
Experience with PowerShell scripting
Experience using cloud services like AWS
Experience with code versioning tools
Experience with Microsoft Visual Studio as the IDE
Experience writing simple to complex queries for Microsoft SQL Server or Oracle RDBMS
Experience working in an Agile scrum development environment
Have a systematic problem-solving approach coupled with strong communication skills, documentation skills, and a sense of ownership and drive.

HELPFUL SKILLS

Experience with Delphi
Knowledge of, or experience with, deployment technologies, such as Chef, Ansible, or Terraform
Knowledge of, or experience with, containerization and orchestration technologies, such as Docker & Kubernetes
Experience with web development (JavaScript, HTML, JQuery, Knockout, MVC, Angular)
Familiarity with contact center concepts or workforce management concepts

BENEFITS

Competitive salary based on experience
Comprehensive benefits package, including health, dental, and vision insurance.
Matching retirement contributions.
Generous PTO policy.
Opportunities for professional development through conferences and team-building retreats

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